Summary
Overview
Work History
Education
Skills
Timeline
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Stacey Strieter

Lake Linden,MI

Summary


Customer service professional with deep understanding of customer needs and commitment to delivering high-quality support. Proven ability to improve customer satisfaction through effective problem resolution and proactive communication. Known for strong collaboration skills, reliability, and adaptability in dynamic situations.

Overview

14
14
years of professional experience

Work History

Customer Experience Specialist

Incrediblebank
08.2021 - Current
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Built relationships with customers to encourage repeat business.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.

Home Health Aide

At Home Companions
08.2019 - 05.2021
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Improved patient well-being by providing compassionate and attentive personal care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Cashier

Lake Forest Trading Post
09.2016 - 05.2019
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

Cashier

Family Dollar
05.2015 - 09.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.

Personal Care Assistant

Harmony House
10.2010 - 03.2015
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Education

Technical Diploma - Medical Assistant

Nicolet Technical College
Rhinelander, WI
05-2009

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Problem resolution
  • Computer proficiency
  • Documentation
  • Product sales

Timeline

Customer Experience Specialist

Incrediblebank
08.2021 - Current

Home Health Aide

At Home Companions
08.2019 - 05.2021

Cashier

Lake Forest Trading Post
09.2016 - 05.2019

Cashier

Family Dollar
05.2015 - 09.2016

Personal Care Assistant

Harmony House
10.2010 - 03.2015

Technical Diploma - Medical Assistant

Nicolet Technical College

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Stacey Strieter