STACEY STUTZMAN

Gave feedback on monitors to agents on my team

Assisting agents when they are having an issue with a customer

Providing gate codes

Managing the Supervisor Line with escalated calls from customers that agents need help with

Sending out weekly stats for my Supervisor to agents on our team

Managed 2 agents on my team as in giving feedback, assisting with questions

Making sure they are always available to be reached while they are on their shift

Volunteered for projects as in providing information for the new training

• Assist customer's with storage needs
• Assist customer's when they are experiencing issues with their cubes or billing issues
• Assist fellow agents in training for Sales and Service
• Assist fellow agents when they have questions or issues with assisting customer questions
• Assist agents to help with Quality Control and Conversions

• On-site training was provided by me
• Trained and mentored new teammates who joined the team
• Managed the property
• Made schedules
• Kept track of inventory
• Assisted customers with their storage needs
• Assisted sister stores when they had issues or questions
• Sending emails, doing spreadsheets and word documents

• Kept accurate inventories and alerted management when liquor, beer, wine, and bar supplies were needed
• Created a cocktail menu that included creative drinks
• Waited on customers and gave excellent service
• Provided training for new hires for waitress and bartending

• Greeted and seated customers
• Provided extensive training for new hires
• Ensured proper set up for serving customers
• Assisted teammates if they had customer issues