Stacey Suiter
Cottage Grove
Summary
Accomplished retail manager focused on optimizing store operations and delivering exceptional customer service. Expertise in training and mentoring staff, resulting in increased sales and improved customer loyalty.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
25
25
years of professional experience
Work History
Store Manager
Verizon/Victra
Sun Prairie, WI
10.2016 - 01.2020
- Led daily store operations, ensuring exceptional customer service and efficient sales processes.
- Trained and mentored team members to enhance product knowledge and sales techniques.
- Analyzed sales data to identify trends and implement strategies for revenue growth.
- Managed inventory levels, optimizing stock availability while minimizing excess.
- Oversaw development of weekly staff schedules to optimize workforce efficiency. Managed hiring and termination processes to maintain team effectiveness.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Developed promotional displays and marketing initiatives to boost foot traffic and engagement.
- Collaborated with corporate teams to align local strategies with overall business objectives.
- Oversaw scheduling and staffing, ensuring appropriate coverage during peak hours.
- Implemented training programs that improved employee performance and customer satisfaction scores.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Manager
Sprint
Madison, WI
06.2014 - 10.2016
- Developed and implemented operational strategies to enhance team efficiency.
- Streamlined communication processes between departments to improve collaboration.
- Led weekly performance reviews, providing constructive feedback to team members.
- Managed resource allocation to ensure optimal workflow and productivity levels.
- Trained new employees on company policies and best practices for operational tasks.
- Facilitated problem-solving sessions to address operational challenges effectively.
- Oversaw project timelines, ensuring alignment with organizational goals and objectives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Call Center Representative
American Express Business
Madison, WI
01.2014 - 01.2015
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed account updates and billing inquiries using CRM systems.
- Trained new representatives on customer service protocols and system navigation.
- Developed process improvements to streamline call handling procedures.
- Analyzed customer feedback to identify trends and recommend solutions.
- Implemented quality assurance measures to ensure compliance with service standards.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Identified and resolved discrepancies and errors in customer accounts.
Front Desk Receptionist
Microtel Hotel
Janesville, WI
01.2007 - 06.2010
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Coordinated communication between departments to streamline guest services and address inquiries promptly.
- Assisted in training new staff on customer service protocols and system usage for improved performance.
- Implemented scheduling systems to optimize appointment bookings and minimize wait times for clients.
- Developed and maintained comprehensive knowledge of hotel services to enhance guest experience and satisfaction.
- Resolved guest complaints with effective problem-solving skills, improving overall service quality ratings.
- Monitored inventory levels of office supplies, ensuring adequate stock for operational needs without excess waste.
- Led initiatives to improve front desk workflows, resulting in increased efficiency and enhanced guest interactions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Streamlined check-in processes, reducing wait times for guests.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Greeted visitors warmly, creating positive first impression of organization.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Sub Maker/Cashier Helper
Quiznos Subs
Janesville, WI
01.2006 - 02.2007
- Prepared high-quality subs following standardized recipes to ensure customer satisfaction.
- Operated kitchen equipment efficiently, maintaining cleanliness and safety standards.
- Collaborated with team members to streamline sandwich assembly processes.
- Trained new staff on food preparation techniques and customer service protocols.
- Managed inventory levels, ensuring availability of fresh ingredients for daily operations.
- Implemented improvements in workflow that enhanced speed and accuracy of order fulfillment.
- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored food safety practices, adhering to health regulations and company policies.
- Provided exceptional customer service by greeting guests warmly, taking accurate orders, and addressing any concerns promptly.
- Promoted teamwork among staff members through effective communication and collaboration skills during busy shifts.
- Increased efficiency by multitasking between various workstations during busy times.
- Adhered to company standards for portion control, reducing ingredient costs without compromising quality.
- Continuously sought opportunities to learn about new products or techniques that could enhance the quality of sub sandwiches offered at the establishment.
- Trained new employees on proper sandwich-making techniques, company policies, and safety procedures.
- Assisted with opening and closing duties such as prepping ingredients, cleaning workspaces, and restocking supplies.
- Built loyal customer base through friendly interactions and consistently delicious subs.
- Developed strong knowledge of menu items and ingredients to better assist customers with dietary restrictions or allergies.
- Mastered the art of upselling by recommending additional menu items like sides or beverages based on customer preferences.
- Managed inventory levels to minimize waste while ensuring adequate supplies for peak periods.
- Streamlined sandwich assembly process, resulting in faster service times for customers.
- Collaborated with team members to ensure smooth workflow and timely order fulfillment.
- Resolved customer complaints professionally, maintaining a positive brand image at all times.
- Supported store cleanliness initiatives by promptly managing spills, sweeping floors, and sanitizing surfaces to maintain a safe and inviting dining environment.
- Monitored food temperatures regularly to maintain proper storage conditions and ensure freshness of products used in sandwich preparation.
- Implemented creative promotions to attract new customers and boost overall sales revenue.
- Enhanced customer satisfaction by efficiently preparing and assembling high-quality sub sandwiches.
- Maintained a clean and organized workspace, ensuring all food was prepared in a sanitary environment.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Prepared and presented food in compliance with health and safety guidelines.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Trained team members to prepare sandwiches and other items according to instructions.
- Executed sandwich artistry duties with very low occurrence of errors.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Backed up servers by setting up trays and completing some food deliveries.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Observed customer purchases in line and differentiated between standard portions.
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Supported inventory management by restocking supplies and monitoring product levels.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on cash handling procedures and customer service protocols.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Managed lines during peak hours effectively, maintaining order while keeping customers satisfied.
- Demonstrated strong multitasking skills by managing multiple responsibilities simultaneously while staying focused on customer needs.
- Processed various payment methods securely, including credit cards, debit cards, and checks.
- Removed trash, swept, and mopped floors for professional appearance.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Bagged items securely to minimize breakages and reduce losses.
Customer Service Representative/Trade Show Sales Representative
Harmony Hills
Mauston, WI
04.1999 - 05.2006
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Processed transactions accurately using customer management systems.
- Trained new staff on company policies and customer service protocols.
- Analyzed customer feedback to identify areas for service improvement.
- Mentored junior representatives, fostering skill development and confidence in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Oversaw booth assembly, order collection, and logistics for shipping to subsequent trade shows.
Cashier
Country Treasures
Mauston, WI
04.1995 - 01.2001
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced registers daily.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in training new staff on operational procedures and systems.
- Monitored inventory levels, restocking items as needed to optimize sales floor presentation.
- Collaborated with team members to improve workflow efficiency and enhance customer experience.
- Developed strategies for upselling products, contributing to increased store revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Increased sales of promotional items by informing customers about current offers.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
Tomah High School
Tomah, WI05-2000
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Store merchandising
- Team leadership and coaching
- Inventory management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Team motivation
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff management
- Staff supervision
- Sales expertise
- Employee scheduling
- Documentation and reporting
- Strategic thinker
- Sales strategies
- Retail sales techniques
- Product merchandising
- Sales professional
- Retail merchandise quality standards
- Performance reviews
- Sales coaching
- Flexible schedule
- Advertising and marketing
- Employee terminations
- Team building
- B2B sales and customer service
- Exceptional customer service
- Customer service support
- Superior customer service
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Problem resolution
Accomplishments
I have many awards for being the The Top seller in Madison, WI district, and My store in Sun Prairie made top selling Store for many months while employed there. I also have many awards in 5 star reviews for great customer service.
Languages
Spanish
Limited Working
Timeline
Store Manager
Verizon/Victra
10.2016 - 01.2020
Manager
Sprint
06.2014 - 10.2016
Call Center Representative
American Express Business
01.2014 - 01.2015
Front Desk Receptionist
Microtel Hotel
01.2007 - 06.2010
Sub Maker/Cashier Helper
Quiznos Subs
01.2006 - 02.2007
Customer Service Representative/Trade Show Sales Representative
Harmony Hills
04.1999 - 05.2006
Cashier
Country Treasures
04.1995 - 01.2001
High School Diploma -
Tomah High School