Stacey Sukovaty
Denton,NE
Summary
Detail-oriented Warranty Specialist with a well-coordinated and proactive approach to verifying information, following up with manufacturers and solving customer concerns. Excellent multitasking and communication skills. Offering 6 years of related experience with warranty submissions claims, QNF (Quality Notification Forms) Reports and PDI (Pre-Delivery Inspections on New Machines), including managing documentation, permanent records, and following up with customers. Expertise in CDK-IntelliDealer and Vermeer One.
Overview
7
7
years of professional experience
Work History
Warranty Specialist/Service Writer
Vermeer High Plains
04.2017 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Monitored factory recalls and announcements to stay on top of changes.
- Maintained detailed service and customer records.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Gathered paperwork and contacted customers to book appointments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
- Generated, posted and attached information to claim files.
- Checked documentation for accuracy and validity on updated systems.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Modified, updated and processed existing policies.
- Verified client information by analyzing existing evidence on file.
- Calculated adjustments, premiums and refunds.
- Carried out administrative tasks by communicating with customers, distributing mail, and scanning documents.
- Processed and recorded new policies and claims.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
- Responded to customer calls and emails to answer questions about products and services.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into [Software] database to track job status.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Provided job status reports to promote quick and accurate service.
- Boosted service revenue by proactively promoting additional service options.
- Consulted with customers to assess service requirements and produce accurate orders.
- Resolved issues by coordinating with Sales, Parts and Service departments.
- Exhibited high energy and professionalism when working with customers and staff.
- Promoted available products and services to customers during service.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic customer relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Gathered information through research and vendor inquiries to provide job estimates.
- Presented different repair options to customers to help each person make appropriate choices.
- Communicated verification and authorization status updates with Manufacturer's warranty department to facilitate decision-making for customers' warranty coverages.
- Coordinated with contracting department to resolve payer issues.
Staff Relief Nurse
Prime Time Healthcare
05.2016 - 05.2017
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Administered medications to patients and remained vigilant for negative side effects.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Documented patient information and care activities in electronic health record.
Education
No Degree - CPT/HIMS/HCPCS/ICD-9 & ICD-10
Southeast Community College Area
Lincoln, NE2014
Some College (No Degree) - Healthcare Document Specialist
At-Home Professions
Fort Collins, CONo Degree - Certified Phlebotomy program
Southeast Community College Area
Lincoln, NE2001
Some College (No Degree) - 40 Hours Certified Medication Aide program
Central Community College
Grand Island, NE1998
Some College (No Degree) - Certified Nursing Assistant
Southeast Community College Area
Lincoln, NE1994
Skills
- Warranty Claim Forms Review and Processing
- Coverage Determination/Decision-Making
- Data Entry/10-Key Touch
- Excellent Administrative Abilities
- Organizing and Prioritizing Work
- Verbal and Written Communication
- Denied Claims Identification
- Document Control
- Skilled in CDK-IntelliDealer and Vermeer One
- Teamwork and Collaboration
- Claim Amount Calculations
- Customer Service
- Active Listening and Attention to Detail
- Microsoft Office
- Reporting Skills
- Policy and Procedure Explanations & Policy Modifications and Updates
References
- Charlie Stachura-Former VP of Operations at Vermeer High Plains; Lincoln, NE; 402-432-7236
- Lisa Strack-Territory Manager at Sercuritas Healthcare; Gretna, NE; 402-217-2720
- Crystal Rundell-Accounts Manager at Cabels; Kearney, NE; 702-496-7320
Additional Information
As for my hobbies, I'm very proficient with the Automotive industry by owning and showing multiple classic cars and trucks with my husband. My experience started at the age of 21 with my first show car of a 1977 Camaro LT, which I have now owned 3 Camaros since starting my journey in the Chevrolet world. I am experienced with the automotive language and can communicate my understandings of history, flaws and failures of every day car. My exceptional ability by recognizing a car from a distance just by their headlights.
Timeline
Warranty Specialist/Service Writer
Vermeer High Plains
04.2017 - Current
Staff Relief Nurse
Prime Time Healthcare
05.2016 - 05.2017
No Degree - CPT/HIMS/HCPCS/ICD-9 & ICD-10
Southeast Community College Area
Some College (No Degree) - Healthcare Document Specialist
At-Home Professions
No Degree - Certified Phlebotomy program
Southeast Community College Area
Some College (No Degree) - 40 Hours Certified Medication Aide program
Central Community College
Some College (No Degree) - Certified Nursing Assistant
Southeast Community College Area
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