Stacey Sullivan
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Bar Supervisor/Bartender
The Salt Shed
08.2022 - Current
- Completed bar opening and closing procedures.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Checked ID cards and verified bar guests were of legal age.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Poured and prepared mixed drinks for over 800 customers daily.
Real Estate Agent
EXp Realty, LLC
01.2021 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Assisted first-time homebuyers in navigating the complex real estate process, guiding them from pre-approval to closing.
Personal Assistant
Julieanne Zerega and Alan Ichiaysu
06.2000 - Current
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with self-administered medications.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Planned activities to encourage movement, stretching, and strength building.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Bartender
Buffalo Wings and Rings
04.2017 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Bartender
House of Blues
01.2006 - 01.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Assistant Director of Operations
Chicago Franchise Systems
01.1997 - 01.2000
- Collaborated with cross-functional teams on strategic projects aimed at improving overall business performance.
- Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
- Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
- Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
- Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
- Established best practices in customer service, leading to improved satisfaction rates among clients.
- Designed and executed staff training programs to enhance employee skills, knowledge, and productivity.
- Oversaw day-to-day production activities in accordance with business objectives.
Education
Associate of Arts - Business Management
College of DuPage
Glen Ellyn, IL05.1994
Skills
- Upselling strategies
- Schedule oversight
- Staff Management
- Employee Development
- Team direction
- Staff Scheduling
- Food handling
- Recruitment and hiring
- Menu development
- Ordering Supplies
- Training and mentoring
- Issue Resolution
- Customer Relationship Building
- Organizational ability
- Guest Interaction
- Inventory Management
- Regulatory Compliance
Timeline
Bar Supervisor/Bartender
The Salt Shed
08.2022 - Current
Real Estate Agent
EXp Realty, LLC
01.2021 - Current
Bartender
Buffalo Wings and Rings
04.2017 - 05.2023
Bartender
House of Blues
01.2006 - 01.2014
Personal Assistant
Julieanne Zerega and Alan Ichiaysu
06.2000 - Current
Assistant Director of Operations
Chicago Franchise Systems
01.1997 - 01.2000
Associate of Arts - Business Management
College of DuPage
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