Proficient in Microsoft
Stacey Sullivan
Carlisle
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Offering over 10 years of experience as a medical support professional. Extensive knowledge of medical/administrative operations.
Overview
15
15
years of professional experience
Work History
Client Services Manager
Bayada Home Health
10.2024 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed employee schedules efficiently to ensure appropriate staffing levels at all times.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
- Verified insurance benefits and eligibility for home health benefits.
- Promoted consistent communication among the interdisciplinary team to address any coding or reimbursement concerns promptly and effectively.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Chronic Care Manager/Medical Assistant
Graham Medical Clinic
07.2020 - 10.2024
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing exam room with proper sterile set up.
- Work directly with providers and their patients to help with reaching their goals medically.
- Prioritizing, support to Medicare pts that are in the Chronic Care Program.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Managed caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
Emergency Department Technician
UPMC Pinnacle
08.2014 - 10.2020
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Reduced on-scene time by implementing efficient triage and treatment strategies, enabling quicker transport to medical facilities.
- Utilized advanced communication equipment to coordinate effectively with team members and other emergency services, optimizing operational efficiency.
Medical Assistant/Administrative Assistant
Dickinson College Wellness Center
08.2014 - 09.2020
- Obtained client medical history, medication information, and all pertinent information needed for current appointment.
- dispensed medications under the supervision of a provider.
- Performed blood draws
- Clinical testing as needed,
- Updated inventory, expiration and vaccine logs to maintain current tracking.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Ensured accurate insurance billing and coding, reducing claim denials and expediting reimbursements for services rendered.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
Education
Associate of Arts - General Studies
University of Maryland University College
Maryland Skills
- Customer Service
- Communication skills
- Compassion
- Goal orientated
- positive
- flexible
- Strong organizational skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Services Manager
Bayada Home Health
10.2024 - Current
Chronic Care Manager/Medical Assistant
Graham Medical Clinic
07.2020 - 10.2024
Emergency Department Technician
UPMC Pinnacle
08.2014 - 10.2020
Medical Assistant/Administrative Assistant
Dickinson College Wellness Center
08.2014 - 09.2020
Associate of Arts - General Studies
University of Maryland University College
Certification
- RMA - Registered Medical Assistant
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany Culture401k matchStock Options / Equity / Profit SharingCareer advancementPaid sick leaveSoftware
Languages
German
Elementary
Interests
Kayaking
Music
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