Stacey Taitt
South Ozone Park,NY
Summary
As a Customer Service Agent for the sixteen year (16), I can represent the brand well. Professionally dealing with customers leaving a good impression. I have performed proficiently as an Ambassador for the Sky Club and worked on the Safety Team, conducting audits, classes of Safety procedures. I graduated from becoming a Below the Wing Agent to Ramp Facilitator newly hired agents. Also conducting Port Authority Driving Classes, Stormwater and Deicing Classes. Guest Service Agent working with Intercruises servicing Queen Elizabeth, NCL, Royal Caribbean and Disney Cruises. Checking In passengers, confirming identification for international travel.
Overview
17
17
years of professional experience
6
6
Certifications
Work History
CUSTOMER SERVICES AGENT
DELTA AIR LINES JFK INTERNATIONAL AIRPORT
11.2006 - 01.2020
- Greeted passengers, verified tickets and directed passengers to assigned gates
- Check-in HVC and LEO’s and Federal Air Marshals and confirm credentials
- Greet all arriving and departing passengers with an energetic and friendly manner
- Reissue tickets, Revalidate, reprice and refund tickets
- During an IROP (Irregular Operations) situations, reroute passengers, perform Online Transfers etc
- Confirm Baggage travel destination and collect Baggage Allowances for domestic, international bags and
- Pets Fees
- Issuing Board Passes and Security Passes to passengers
- Carefully handle passengers with Disabilities
- Ramp – Facilitator
- Assist in Corporate and Station Audits for Above and Below Wing
- Facilitating Customer Service and Ramp Procedures to newly hired agents
- Perform Audiometric testing monthly to all agents in the Hearing Conservation Program
- Encourage safe behaviors and procedures
- Confer with Management regarding Compliance Training
- Create excel flow charts of a progression of training and meeting deadlines
- Facilitate Drivers Training to all personnel on the Ramp
- Instruct classes on Backsafe to Ramp, ACS and In-Flight agents on ergonomics
- Demonstrate proper stretching techniques to prevent fatigueness and practice safe behaviors at work and home
- As an Issuing Officer, ensure that all personnel are in compliance with their JFK Port Authority
- Identification Cards
- Safety Team
- Perform observations on airport compliances on the Ramp/ACS/Skycap
- Ensure that fueling is done by compliance
- Report any hazards at the workplace and on the ramp
Guest Service Agent
Intercruises Shoreside & Port Services
New York, NY
01.2018 - 01.2020
- Streamlined check-in process to over thousands of passengers. Decreasing wait times and increase customer satisfaction.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Maintained consistent positive customer feedback.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Greeted guests upon arrival and offered assistance.
Customer Service Representative/Loss Prevention Officer
Nordstrom
Garden City, NY
01.2017 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Prepared merchandise for sales floor by pricing or tagging.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
- Surveillance of close circuit monitors for safety checks and floor monitors
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
No Degree - Architecture
NYC Technology College
Brooklyn, New York 05.2001 -
Skills
Complaint resolution
Documentation and reporting
Outstanding communication skills
Service-oriented self-starter
Empathetic and genuine
Accomplishments
- Fully achievement a learning tool for Training, with the IATA Hands Signals on the face of playing cards
- Project recognized throughout the Delta System
- It was implemented and used at Safety Fairs
- Reached above JFK goal for Customer Service Attitudes
- Nominated for Chairman’ Club
- Support In-Flight Services with Safe movement of Ergonmics
- Successfully worked with the Chief Pilots’ Office, ACC and Ramp for better Communication
- To achieve goals on safety and performance .
Certification
Local Ramp Facilitator Certificate
yoga
Meditation for relaxation and vibrate energy.
Timeline
Guest Service Agent
Intercruises Shoreside & Port Services
01.2018 - 01.2020
Customer Service Representative/Loss Prevention Officer
Nordstrom
01.2017 - 06.2018
CUSTOMER SERVICES AGENT
DELTA AIR LINES JFK INTERNATIONAL AIRPORT
11.2006 - 01.2020
No Degree - Architecture
NYC Technology College
05.2001 -