Stacey Taylor
Ellenwood,Ga.
Summary
To market my skills, my abilities, along with my professionalism to companies that are in need of one which can be considered as an asset to their establishment, based on my performance evaluations along with my character.
Overview
5
5
years of post-secondary education
Work History
FEMA Rep.
Ultimate Staffing / contractor
- Take inbound calls for disaster related victims who are in need of federal assistance
- Intake registration process of application
- Helpdesk calls assisting applicant with application reviews
- Graphics Title: Roles & Responsibilities during Registration Intake
- Footage of a disaster survivor gathering paperwork, pulling files, sorting through papers
- Document completion.
Customer Service Specialist
ALS Resolvion
- Requirement: 35 to 50 accounts daily
- Skip trace at least 100 addresses daily
- Evaluate and make executive decisions for the company and my own compensation for my bonus structure
- Hired to collect an 11 thousand dollar budget or maintain an average of 80%
- Also send agents to location for the best repo addresses
- All while following quality assurance protocol.
Customer Service
American Credit Acceptance
Forest Park
- Call center environment, collections, debt elimination, problem resolution skills
- Greet callers, investigate the issue, resolve issue, persuading others to agree with my ideas and thoughts in order to solve the problem concerning the account
- Complete forms and documents according to company policies.
Customer Service
Convergys
Duluth
- Call center environment, greet the customer immediately as call attaches to equipment
- Demonstrate great listening skills
- Confer with customer regarding problem with their telephone equipment, made decisions as to what the problem may be, refer to others as needed
- Work close with customer and other departments in order to satisfy customer’s needs.
Education
Graduated - undefined
Morrow High School
01.1988 - 05.1991
Business Administration studies - undefined
University of Phoenix
01.2010 - 05.2011
Skills
Word 2013undefined
Additional Information
Thanks for taking the time to review my employment history. I look forward to hearing from you regarding the possibility of employment with your company.
References
References Provided when requested
Timeline
Business Administration studies - undefined
University of Phoenix
01.2010 - 05.2011
Graduated - undefined
Morrow High School
01.1988 - 05.1991
FEMA Rep.
Ultimate Staffing / contractor
Customer Service Specialist
ALS Resolvion
Customer Service
American Credit Acceptance
Customer Service
Convergys
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