Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
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Stacey Taylor

Converse,TX

Summary

Compassionate and skilled Phlebotomy Technician with over eight years of experience in laboratory environments, specializing in minimizing patient discomfort while achieving first-attempt success in venipuncture. Proficient in various blood collection techniques, including skin puncture and using various needle gauges tailored to meet individual patient needs. Adept working under pressure in high-volume hospital settings, demonstrating extensive knowledge of routine blood drawing protocols, vacutainer tubes, syringes, and butterfly and straight needles. Committed to upholding the highest standards of sample collection, labeling, and processing. An organized, detail-oriented team player capable of managing multiple tasks with precision and accuracy. Brings a strong work ethic and dedication to maintaining quality and efficiency in all aspects of phlebotomy services.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Phlebotomist/Liaison

One Stop Recuriting LLC
11.2022 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Organized daily work based on collection priority.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Conducted venipuncture and other CT procedures.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Verified patients' identification for proper sample collection.
  • Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Assisted in training and onboarding new phlebotomists.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Provided guidance and support to laboratory personnel.
  • Served as the primary point of contact, fostering strong relationships between internal teams and external partners.

Phlebotomist/Team Lead

Carolina Medical Lab
11.2021 - 09.2022
  • Perform blood collections by venipuncture and capillary techniques for all age groups
  • Collect specimens for drug screens, paternity tests, alcohol tests etc
  • Perform data entry of patient information in an accurate and timely manner
  • Process billing information and collect payments when required
  • Prepare all collected specimens for testing and analysis
  • Maintain patient and specimen information logs
  • Provide superior customer service to all patients
  • Administrative and clerical duties as necessary
  • Travel to additional sites when needed.

Phlebotomist

Atrium Health- CMC Main
01.2021 - 07.2021
  • Utilize technical skills and abilities to perform accurate venipuncture and capillary blood collection
  • Utilizes technical skills and abilities to accurately handle and process specimens
  • Follows laboratory procedures for specimen collection and handling
  • Correctly identifies patient and properly labels specimens
  • Correctly identifies and utilizes proper tubes, containers, transport media, and storage temperature for each test type
  • Correctly identifies proper priority for collection process
  • Follows appropriate guidelines as established by the laboratory for missed draws, recollects, or difficult sticks
  • Utilizes job knowledge, judgment, and problem-solving skills to ensure quality
  • Utilizes resources for proper collection and processing of requested tests
  • Utilizes resources to answer inquiries for test information and basic customer-related issues
  • Understands and follows all safety, infection control, and OSHA Blood Borne Pathogen guidelines
  • Understands and follows all CPL Compliance policies
  • Understands and follows all HIPAA guidelines
  • Participates in departmental quality assurance programs
  • Participates in any laboratory training programs.

Phlebotomist

Evins Medical Staffing/ Clinical Laboratories Pathology
09.2020 - 12.2020
  • Utilize technical skills and abilities to perform accurate venipuncture and capillary blood collection
  • Utilizes technical skills and abilities to accurately handle and process specimens
  • Follows laboratory procedures for specimen collection and handling
  • Correctly identifies patient and properly labels specimens
  • Correctly identifies and utilizes proper tubes, containers, transport media, and storage temperature for each test type
  • Correctly identifies proper priority for collection process
  • Follows appropriate guidelines as established by the laboratory for missed draws, recollects, or difficult sticks
  • Utilizes job knowledge, judgment, and problem-solving skills to ensure quality
  • Utilizes resources for proper collection and processing of requested tests
  • Utilizes resources to answer inquiries for test information and basic customer-related issues
  • Understands and follows all safety, infection control, and OSHA Blood Borne Pathogen guidelines
  • Understands and follows all CPL Compliance policies
  • Understands and follows all HIPAA guidelines
  • Participates in departmental quality assurance programs
  • Participates in any laboratory training programs.

Mental Health Technician/Phlebotomist

University Health System
04.2017 - 08.2020
  • Ensures the care and safety of program individuals
  • Oversees the maintenance, security, and safety of the facility
  • Escorted patients to Cat scans, MRI, EKG, Dialysis, Dismissal Waiting, and Admission areas for necessary appointments
  • Documented patient interactions in compliance with HIPAA requirements
  • Epic, sunrise, teletracking proficiency
  • Accurately documented all observations, interventions, and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge
  • Conducted 15-minute and unscheduled checks on patients, immediately responding to hazardous incidents or crises to maintain a safe milieu
  • Supported patients by identifying and addressing mental health challenges
  • Completed timely data entry of contact information into Epic, Sunrise system
  • Provided excellent service to patients through personable communication
  • Communicated with clients and families in a professional and respectful manner, effectively building lasting relationships
  • Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices
  • Handled various patient-oriented duties, including vital sign monitoring, medication administration, and patient behavior assessments
  • Intervened in cases that warranted it, including when clients wished to leave the facility against medical advice
  • Followed all safety protocols when administering subcutaneous and intramuscular injections
  • Provided client assessments upon admission and discharge
  • Effectively managed daily charting for each patient
  • Delivered counseling services, including one-on-one, group therapy, and activities to an average of 1-20 patients per day.

Data Entry Clerk

Korrect Optical
07.2015 - 03.2016
  • Provided assistance to Opticians, Patients & Customers in order to provide the best customer service as well as ensuring all duties are done accurately and timely
  • Assured accuracy of patient data and prepare billing according to regulations
  • Tracked over 6 states and 300 patient's orders, recording purchases, collecting payment, other necessary information for each patient, prepared invoices, and deposit tickets for daily report
  • Maintained customer confidence and protects operations by keeping information confidential
  • Verified net revenue, schedule and unrealized contractual log in relation to patient accounts
  • Investigated delinquent accounts and making recommendation to management on disposition of outstanding balance
  • Contacted third party organizations when necessary to facilitate timely payment of charges
  • Effectively able to support multiple and concurrent priorities.

Member Service Rep

Teleperformance
06.2015 - 03.2016
  • Responsible for providing the highest level of quality service to members through the handling of routine to moderate inquiries and transactions for Deposit Services (credit card, consumer loan, or deposit)
  • Created member relationships through needs assessment and solution offerings from the wide array of products and services
  • Responsible for all member inquiries, answered inbound calls, determines customer needs, and providing information
  • Resolved problems by analyzing members' issues, clarifying issues, researching issues, and exploring answers to implementing solutions
  • Handled over 130 incoming phone calls daily from members and other departments to research errors, member issues, and complaints with professionalism and courtesy.

Program Supervisor

Have Faith Residential Services
03.2013 - 02.2014
  • Supervised a residential group home service for adults living with intellectual and developmental disabilities
  • Developed the objectives for Individual Support Plan goals
  • Strong analytical and problem-solving skills to access needs and recommend solutions
  • Implemented goals and objectives as identified in Individual Support Plans and implements Behavior Management Plans
  • Scheduled staff to assure proper coverage on all shifts within the approved staffing limits
  • Scheduled the development, implementation, and retains oversight of the Comprehensive Recovery Plan (CRP)
  • Consulted and collaborates with Multidisciplinary Teams (MDT) throughout the continuum of care
  • Collected, maintained, and produced data for reporting purposes in accordance with program guidance
  • Ensures the care and safety of program individuals
  • Oversees the maintenance, security, and safety of the facility
  • Strong interpersonal skills
  • Assured the completion of monthly reviews for each individual's goals and objectives and related documentation
  • Wrote comprehensive client progress notes, case management plans, reports to document contacts, resources used performance of service providers, satisfaction of client needs in conformance with local, State, and Federal guidelines
  • Participated in staff conferences, in-service training programs, and other procedures designed to improve service to program participants and to ensure continuity of care
  • Administered emergency first aid and Cardio Pulmonary resuscitation (CPR)
  • Administered medication
  • Completing activity and staff schedule
  • Meal planning Budgeting for consumers.

Education

High School Diploma -

Brunswick Senior High School
Lawrenceville, VA

Certificate of Completion - Phlebotomy Technician

Texas School of Phlebotomy
06.2019

Skills

  • Communications
  • Planning and coordination
  • First Aid/CPR
  • Team management
  • Administrative support
  • Team building
  • Organization
  • Problem resolution
  • Project organization
  • Supervision
  • MS Office
  • Phlebotomy
  • Process improvement
  • Relationship development
  • Developmental Disabilities Experience
  • Crisis Intervention
  • Venipuncture
  • Individual / Group Counseling
  • Analysis Skills
  • Behavior Management
  • Epic
  • Laboratory Experience
  • Laboratory Procedures
  • Customer service
  • Time management
  • Order of draw
  • Patient Care
  • Specimen handling
  • HIPAA Compliance
  • Patient confidentiality
  • Butterfly needle technique
  • Sample and specimen collection
  • Venipuncture Expertise
  • Patient support
  • Blood culture collection
  • Communication abilities
  • Infection Control
  • Staff Management
  • Attention to Detail
  • Customer Service
  • Certified in CPR/AED
  • Phlebotomy Technician (NCPT)
  • Team Leader
  • Goal Minded

Certification

  • Certified Phlebotomist, 10/01/19, 06/30/22, Perform basic point of care testing, such as blood glucose level. Draw blood from patients and blood donors. Evaluate patient's ability to withstand procedure
  • BLS Certification

Assessments

  • Medical terminology, Proficient, 09/01/21, Understanding and using medical terminology
  • Work style: Reliability, Proficient, 09/01/21, Tendency to be reliable, dependable, and act with integrity at work
  • Work motivation, Proficient, 06/01/20, Level of motivation and discipline applied toward work

Personal Information

Relocation: Anywhere

Timeline

Phlebotomist/Liaison

One Stop Recuriting LLC
11.2022 - Current

Phlebotomist/Team Lead

Carolina Medical Lab
11.2021 - 09.2022

Phlebotomist

Atrium Health- CMC Main
01.2021 - 07.2021

Phlebotomist

Evins Medical Staffing/ Clinical Laboratories Pathology
09.2020 - 12.2020

Mental Health Technician/Phlebotomist

University Health System
04.2017 - 08.2020

Data Entry Clerk

Korrect Optical
07.2015 - 03.2016

Member Service Rep

Teleperformance
06.2015 - 03.2016

Program Supervisor

Have Faith Residential Services
03.2013 - 02.2014

High School Diploma -

Brunswick Senior High School

Certificate of Completion - Phlebotomy Technician

Texas School of Phlebotomy

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Stacey Taylor