Stacey Thompson

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Install and troubleshoot our products in customers homes.

• Complete quality inspections within 3 days of when the technician was there.
• Verify workmanship, signal levels and customer satisfaction.
• Make necessary repairs and / or schedule a follow up appointment for our customers when needed.
• Additional dates within the Quality Team.

Quality Specialists l 4/2019 - 1/2022.

Quality Specialists , temporary assignment

3/2018 - 1/2019.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Additional dates as UHT - Proficient

7/2017 - 3/2018

• Install and troubleshoot our services in customers homes.
• Effectively communicate with customers.
• Gained extensive knowledge of our products and services.

• Monitored and improved efficiency of processes, team performance, and customer service.
• Developed and implemented operational procedures to ensure quality standards are met.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.