Overview
Work History
Education
Skills
Timeline
Generic

Stacey Tindall

Pataskala,OH

Overview

17
17
years of professional experience

Work History

Dispatcher

Elite Auto Service
Pataskala, OH
06.2023 - Current
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Facilitated front desk operations for busy high-volume hotel.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Pointed out property details and guided guests to dining areas, pool, spa and fitness center.
  • Updated records of driver locations, delays, and cancellations.
  • Created daily reports detailing response times, call volumes, and other pertinent information.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Maintained logs of all incoming calls and assigned tasks.
  • Resolved customer complaints related to service issues or delays.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Verified driver credentials prior to assigning them a route or task.
  • Developed strategies for improving efficiency within the dispatch department.
  • Participated in team meetings discussing changes in procedures or processes.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Reported delays, accidents or other traffic and transportation situations.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Communicated with individuals within inbound call center setting to complete dispatch support for aaa calls.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Prepared daily work and run schedules.
  • Relayed work orders and information between work crews, supervisors and field personnel.

Front Desk Manager

Holiday inn express
Heath, OH
01.2020 - 11.2020
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
  • Secured guest valuables in main safe or individual boxes.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Completed financial audits on a scheduled basis.
  • Trained front office personnel in fire, life, and other emergency procedures.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Monitored reservations to track incoming parties and special events.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Performed balancing of hotel accounts at the end of the day.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Facilitated front desk operations for busy high-volume hotel.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Provided concierge services for guests as needed.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.

Front Desk Manager

Comfort Inn
Heath, OH
04.2019 - 12.2019
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Supervised front desk operations to ensure that all guests received superior customer service from hotel staff.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Responded to guest reviews on TripAdvisor, Booking.com, and other websites typically within 48 hours.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Provided concierge services for guests as needed.
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Anticipated guests' needs ahead of time and responded to requests efficiently.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Managed tasks and responsibilities for front office employees when the team was understaffed.
  • Oversaw cash and credit card payment transactions at the front desk.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
  • Performed balancing of hotel accounts at the end of the day.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Generated reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Completed financial audits on a scheduled basis.
  • Trained front office personnel in fire, life, and other emergency procedures.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.

Clerical Associate

CMS
Columbus, Ohio
07.2018 - 01.2019
  • Maintained high level of professionalism and calmness with all personnel, even in high-stress situations.
  • Processed customer orders daily
  • Supplied accurate course and technique information.
  • Packaged items, including with appropriate materials to prevent damage during shipping.
  • Assisted ordering items, including apparel and clubs for pro shop from various vendors.
  • Used discretion and sound judgement in using company materials and supplies.
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions. 

Office Manager

Ageless Splendor
Dublin, OH
03.2017 - 12.2017
  • Managed office inventory and placed new supply orders.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Managed office inventory by maintaining documentation of stock.
  • Supervised office staff members in daily tasks and performance.
  • Updated employee paperwork and records.
  • Managed financial documentations such as expense reports and invoices.
  • Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
  • Oversaw office financial management, including AP/AR and payroll administration.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Wrote professional business correspondence.
  • Completed billing, collections and reporting duties on daily basis.
  • Handled supply purchases and inventory management for office operations and equipment maintenance. 
  • Served as main point of contact for outside vendors. 
  • Greeted visitors promptly and directed to correct locations.
  • Managed inventory and purchase of supplies for office operations and equipment maintenance.

Home Health Care Agent

Martha Brame ( Patricia Abner) 614-653-1032
Pataskala, Ohio
01.2007 - 03.2017

Nanny and Personal Assistant

The Capretta Family 614-306-3855
Pataskala , Ohio
7 2012 - 7 2016



Education

Associate of Arts - Human Services

Central Ohio Technical College
2016

Associate of Arts - Human Service

Ohio State University

Skills

  • People person
  • Team player
  • Phone and communication skills
  • Extremely organized
  • Task ordinate
  • On time and time efficient
  • Microsoft office and power point proficiency
  • Quick learner
  • Strong verbal and communication skills
  • Attention detailed
  • Issue resolution
  • Energetic and upbeat
  • Multi-tasking
  • Accounts payable, POS
  • Budgeting, Public Relations
  • Cash register, Publicity
  • Communication skills, Reading
  • Strong communication skills, Research
  • Conferences, Scheduling
  • Creative Problem Solving
  • Customer service
  • Documentation
  • Inventory control

Timeline

Dispatcher

Elite Auto Service
06.2023 - Current

Front Desk Manager

Holiday inn express
01.2020 - 11.2020

Front Desk Manager

Comfort Inn
04.2019 - 12.2019

Clerical Associate

CMS
07.2018 - 01.2019

Office Manager

Ageless Splendor
03.2017 - 12.2017

Home Health Care Agent

Martha Brame ( Patricia Abner) 614-653-1032
01.2007 - 03.2017

Nanny and Personal Assistant

The Capretta Family 614-306-3855
7 2012 - 7 2016

Associate of Arts - Human Services

Central Ohio Technical College

Associate of Arts - Human Service

Ohio State University

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Stacey Tindall