STACY TOLBERT
Henrico, VA,VA
Summary
Results-driven and customer-centered leader eager to contribute management, team building and personable skills while actively supporting an enterprising organization as a key staff member. Offer 20 + years’ experience in an array of environments with a comprehensive management background. Optimal utilization of human and financial resources through proactive planning & coordination. Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability. Practical leader who successfully recruits, trains/develops, mentors, and leads top-performing teams committed to providing superior service. Active communication, presentation, relationship building, and problem-solving abilities. Excel at interacting with all populations including senior management, staff, clients, and external contractors.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Transaction Coordinator
Hometown Realty
Glen Allen, VA
07.2015 - Current
- Reviewed and executed confidential documents, contracts and disclosures.
- Identified value-added solutions to complex problems to ensure client satisfaction.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Maintained detailed property lists in CVR MLS (Multiple Listing Service) to accurately promote properties and meet client needs.
- Retained team clients through effective communication and satisfaction management strategies.
- Educate clients and new agents as to how real estate process works from contract to closing.
Owner/Operator
Simply Housekeeping
Richmond, Virginia
01.2012 - 06.2015
- Provide an array of services including housekeeping, event planning, organization, bookkeeping and a variety of additional tasks as requested and/or needed.
- Promote and advertise the variety of services while ensuring client’s expectations were exceeded, creating 85% referral rate.
- Create client schedule, maintain client relationships and ensuring client’s needs were being met by remaining flexible.
- Manage expense accounts, accounts payable and create financial statements using QuickBooks.
- Managed day-to-day business operations
General Manager
BERNINA of Richmond
Richmond, Virginia
01.2011 - 01.2012
- Promoted and sold BERNINA sewing machines while providing exceptional customer service.
- Planned, managed and executed classes and events.
- Maintained the business’ website, created promotional emails, the online store and implemented social media.
- Completed an array of assignments to assist the owner in the day to day operation of the business.
Marketing Manager
BERNINA of Richmond
Richmond, Virginia
01.2008 - 01.2011
- Maintained website, created promotional, informative emails and created ads for local publications and sewing guilds.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
Area Manager
Papyrus
Richmond, Virginia
01.2004 - 01.2012
- Contributed energetic leadership skills in managing employees with full accountability for store operations and day-to-day activities.
- Proficiently developed and executed strategies for stretch assignments supporting company-wide operations including store openings, relocations and management staff training.
- Effectively planned, coordinated and facilitated functions to optimize productivity, efficiency and quality, with strong focus on the delivery of superior customer service.
- Actively negotiated with vendors; recruited new hires, procured and cultivated new clientele.
General Manager
K*B Toys
Richmond, Virginia
01.2000 - 01.2004
- Performed diverse administrative functions ranging from staffing, training and performance evaluation to workflow planning and policies/procedures development.
- Maintained full accountability: execute monthly sales plans; oversee payroll and maintain company directives.
- Actively recruited, trained and mentored new hires; tracked individual progress and prepared reports.
- Analyzed and reviewed business reports, product and general operations to effectuate loss prevention issues and ensured that superior customer service was also provided.
Education
Bachelors Degree - Business Management
Old Dominion University
Associates Degree - Business Management and Accounting
J. Sargeant Reynolds CC
Skills
- Relationship building and management
- Process implementation
- Staff Management
- Cultural awareness
- MS Office
- Teamwork
- Analytical skills
Certification
Notary Public for the Commonwealth of Virginia at Large
Timeline
Transaction Coordinator
Hometown Realty
07.2015 - Current
Owner/Operator
Simply Housekeeping
01.2012 - 06.2015
General Manager
BERNINA of Richmond
01.2011 - 01.2012
Marketing Manager
BERNINA of Richmond
01.2008 - 01.2011
Area Manager
Papyrus
01.2004 - 01.2012
General Manager
K*B Toys
01.2000 - 01.2004
Bachelors Degree - Business Management
Old Dominion University
Associates Degree - Business Management and Accounting
J. Sargeant Reynolds CC
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