Stacey Trudeau
Westbrook
Overview
22
22
years of professional experience
Work History
Medical Assistant
Maine Health
10.2016 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Office Manager
Dr. Linford J. Stillson Internal Medicine
05.2005 - 04.2016
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Called and faxed pharmacies to submit prescriptions and refills.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Obtained authorizations for MRI's.
- arranged meetings for the provider.
Phlebotomist
Affiliated Laboratories
04.2002 - 05.2005
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Education
Associate of Science - Medical Assisting
Beal College
Bangor, ME05.2001
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Patient-focused care
- Reliable team player
- Compassionate
- Patient Flow Management
- Complex Problem-Solving
Timeline
Medical Assistant
Maine Health
10.2016 - Current
Office Manager
Dr. Linford J. Stillson Internal Medicine
05.2005 - 04.2016
Phlebotomist
Affiliated Laboratories
04.2002 - 05.2005
Associate of Science - Medical Assisting
Beal College