Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stacey Tucker

Pickerington,OH

Summary

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for forward thinking, adaptability, effective collaboration, as well as delivering measurable outcomes in dynamic environments. Strong communication and problem-solving skills, while developing strong interpersonal relationships.

Overview

24
24
years of professional experience
1
1
Certification

Work History

VP of Client Services

Kovo
08.2015 - Current
  • Successfully managed provider escalations, focusing on timely resolutions that significantly enhanced client satisfaction.
  • Actively mentored a dedicated team of client service representatives, fostering growth and accountability across our Kovo service areas, which include IT, EDI, and Credentialing.
  • Partnered with the operations department to meticulously analyze customer feedback, pinpointing key areas for improvement that drive client success.
  • Cultivated and maintained robust relationships with key clients, ensuring strong, long-term partnerships that benefit both parties.
  • Compiled and presented monthly KPIs for the Credentialing department, providing valuable insights to guide strategic decisions.
  • Collaborated closely with development teams to successfully implement software enhancement requests from Providers and Revenue Cycle Management (RCM) teams, ensuring our solutions meet client needs.
  • Designed and managed comprehensive onboarding processes for new hires and existing staff, enhancing team integration and performance.
  • Evaluated training metrics to effectively measure outcomes and continuously improve training effectiveness for our SaaS clients.
  • Supported cross-departmental initiatives among operations, marketing, finance, and IT, ensuring seamless communication and execution.

ADMISSIONS REPRESENTATIVE/SUBSTITUTE TEACHER

PEACE LUTHERAN SCHOOL
08.2012 - 06.2013
  • Responsible for advertising and recruiting for a Christian School with 200 students.
  • Additionally, worked with 1st grade students on reading skills.
  • Sought community donations for school auction.
  • Received WA state license to substitute teach where I managed classroom behavior and enforced school policies while following the classroom teacher’s lessons in their absence.

7TH GRADE TEACHER

MONTESSORI SCHOOL
01.2004 - 06.2006
  • Taught middle school curriculum to English as Second Language learners.
  • Responsible for following core objectives within all curriculum areas.
  • Developed and presented lesson plans as well as preforming student evaluations using various methods for grading purposes.
  • Administered National Standards testing yearly.
  • Student and teacher advisor for special events including History Day, Science Fair and Literature Night.

OFFICE MANAGER

CASCADE FOOT AND ANKLE SPECIALISTS
02.2001 - 11.2002
  • Executed daily operations of a single provider podiatry practice with eight employees.
  • Maintained accurate and timely reports.
  • Prepared and managed all schedules.
  • Entered and transmitted all insurance related claims.
  • Generated revenues by completing direct patient and third party billing, monitoring accounts receivables and initiating calls regarding these accounts.
  • Provided strong communication skills while working closely with the off-site consultant to guarantee optimal daily patient ow and revenues.
  • Worked collaboratively with the physician to ensure exceptional patient care.
  • Developed and maintained compliance of all policy manuals.

Education

Master of Science - Healthcare Administration

Lindenwood University

Bachelors of Arts - Elementary Education

Lindenwood College

Skills

  • Client Relationship Management
  • Problem Solving
  • Customer Satisfaction
  • Team leadership
  • Results-driven
  • Documentation and reporting
  • Process improvement
  • Training and mentoring
  • Staff development
  • Policy and procedure development
  • Revenue cycle management
  • Verbal and written communication
  • Cross-functional team leadership

Certification

  • K-8 Elementary Education Teaching Certificate (state of MO exp)
  • Successfully completed the following Healthcare Compliance Trainings
  • Active Shooter Training
  • Disaster Recovery Plan Training
  • Corporate Compliance and Fraud, Waste and Abuse Training
  • HIPAA Privacy & Security for Business Associates
  • OIG Compliance Plan
  • General OSHA Safety

Timeline

VP of Client Services

Kovo
08.2015 - Current

ADMISSIONS REPRESENTATIVE/SUBSTITUTE TEACHER

PEACE LUTHERAN SCHOOL
08.2012 - 06.2013

7TH GRADE TEACHER

MONTESSORI SCHOOL
01.2004 - 06.2006

OFFICE MANAGER

CASCADE FOOT AND ANKLE SPECIALISTS
02.2001 - 11.2002

Bachelors of Arts - Elementary Education

Lindenwood College

Master of Science - Healthcare Administration

Lindenwood University

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