Stacey Turner
Frisco,TX
Summary
Personable and dedicated Customer Service Professional with extensive experience in the Financial service industry and Call center positions. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Financial customer associate
Fidelity Investments
05.2022 - Current
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Bring a new perspective and eagerness to help us establish relationships with customers to deliver outstanding service while meeting various metrics
- Collaborate and partner with team members to identify, resolve, and address various situations while supporting quality improvement initiatives
- Completing training and ongoing education and learning
- Take Inbound Calls
- Loans
- Withdraws from 401k contributions and investments
- Bank transactions
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Use Customer service skills
- Monitored customer activity to assist quickly and prevent theft.
- Explained advantages and disadvantages of available financial products to customers to maximize satisfaction.
- Helped customers to bring accounts into good standing by implementing payment plans.
- Discussed client financial options to keep customers informed regarding transactions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Administrative Assistant
Luxe Financial
01.2014 - 03.2022
- Organize office and assist associates in ways that optimize procedures
- Sort and distribute communications in a timely manner
- Create and update records ensuring accuracy and validity of information
- Schedule and plan meetings and appointments
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in preparation of regularly scheduled reports.
- Develop and maintain a filing system
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Maintain contact lists
- Provide general support to visitors
- Act as point of contact for internal and external clients
Late Stage Collections Represenative (temp)
Capital One
07.2019 - 10.2019
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managing large amounts of inbound and outbound calls in a timely manners” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
- Take customers payments over the phone
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company site or using the products or services
Lead Sales Associate/ Stylist
David's Bridal
07.2016 - 06.2019
- As a stylist I offered customized styling services in accordance to clients personalized style and preferences
- Analyze and fulfill clients styling needs.
- Ask questions and stay focused on clients needs and wants.
- Provide customers with high quality services that ensured that they return.
- Develop relationships with my clients
- Make connections with client and their family
- Make high volume phone calls and appointments to keep people coming into our store.
Education
Arkansas State University
College
Jonesboro, ARHigh School Diploma -
Jonesboro High School
Jonesboro, AR05.2013
Skills
- Exceptional customer service
- Relationship building and management
- Sales and marketing
- Cash Handling
- Administrative support
- Retail store support
- Creative problem solving
- Call center operations
- Communication
Additional Information
- Willing to relocate to: Texas - Arkansas - Tennessee, Authorized to work in the US for any employer
Timeline
Financial customer associate
Fidelity Investments
05.2022 - Current
Late Stage Collections Represenative (temp)
Capital One
07.2019 - 10.2019
Lead Sales Associate/ Stylist
David's Bridal
07.2016 - 06.2019
Administrative Assistant
Luxe Financial
01.2014 - 03.2022
Arkansas State University
College
High School Diploma -
Jonesboro High School
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