Stacey Turnerr
Lorain
Summary
Proven professional with a strong work ethic and mobile app proficiency, demonstrated through a history of enhancing customer satisfaction and streamlining operations at companies like TeleTech (Nissan). Skilled in customer service and quick learning, I've successfully led teams and improved processes, achieving significant milestones in customer engagement and operational efficiency.
Overview
12
12
years of professional experience
Work History
Instacart Shopper
Self Employed
04.2022 - 05.2024
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Worked productively with customers to meet order requirements and service expectations.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Loaded and unloaded orders at customer's homes or locations.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
Cashier Assistant Manager
Fuel 57
12.2020 - 07.2022
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
Cook
Lopez Market
09.2018 - 10.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Deli Clerk
Fligners
05.2015 - 06.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Trained new deli clerks, enhancing team's efficiency and service quality.
Team Leader Manager
Pilot(Subway)
06.2013 - 03.2015
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Regional Specialist
TeleTech (Nissan)
12.2011 - 05.2013
- Provided exceptional customer service, resolving issues promptly and professionally.
- Strengthened customer relationships through regular visits and consistent communication.
- Stayed current on industry news and developments to maintain expertise in the field.
- Developed customized solutions for clients, resulting in increased loyalty and satisfaction.
Education
Associate of Applied Business - Accounting
DeVry University-0
Columbus,OHHigh School Diploma -
Southview High School
Lorain, OH06-2003
Skills
- Mobile app proficiency
- Reading comprehension
- Strong work ethic
- Product picking
- Quick learner
- Customer service
Timeline
Instacart Shopper
Self Employed
04.2022 - 05.2024
Cashier Assistant Manager
Fuel 57
12.2020 - 07.2022
Cook
Lopez Market
09.2018 - 10.2019
Deli Clerk
Fligners
05.2015 - 06.2019
Team Leader Manager
Pilot(Subway)
06.2013 - 03.2015
Regional Specialist
TeleTech (Nissan)
12.2011 - 05.2013
Associate of Applied Business - Accounting
DeVry University-0
High School Diploma -
Southview High School
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