Stacey Upchurch

At Corey's Bakery I interviewed and hired qualified staff. I supervised employees on high end wedding and celebration cakes and orders from start to finish. I oversaw daily operations and developed and implemented strategies to enhance team performance. I improved processes, increased efficiency, and motivated kitchen staff to be highly efficient and produce consistent quality. I worked with different vendors and established and maintained great, productive working relationships with them. I conducted tastings and consultations with brides, clients, and event planners. I helped with social media marketing and promotions. I assisted ownership with pricing by providing information about ingredient costs, correct portioning, and competitive pricing in our market.

As the head cake decorator I designed cakes and cake decorations for events and display cases at the front of the restaurant. I performed inventory and ordered more supplied and ingredients, made the schedule for the department, and assisted in the growth of sales. I did consultations and did all pricing for orders and events. I answered phone calls, put in orders and handled any customer disputes or complaints. I also trained new bakers on decoration processes. I interviewed, hired and trained new team members for the department.

As the store manager I had all of the above duties along with consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality. I trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience and also counseled and disciplined staff when necessary. I arranged inventory in rotation from oldest to newest, ensuring customers received fresh stock. I also oversaw budgetary matters, including scheduling and purchases.

Measured, mixed, and followed recipes for cookies, cupcakes, pie crusts, buttercream, pastry creams, and other baked goods. Properly labeled all signs for mixes, weights and measures with accurate information. Filled and decorated cakes. Invoiced customers in timely and accurate manner. Maintained an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service. Maintained current knowledge of pricing, ingredients, product availability and current promotion. Offered product samples and answered product questions for customers and wholesale customers.

As a commercial mitigation Specialist, I marketed our E.R.P. (Emergency Response Program) to commercial businesses. An E.R.P. is like insurance, removing uncertainty, so that in the event of a disaster you will know what is needed to keep your business running helping businesses recover quickly in the event of a disaster.

With Genesis Diversified I tripled their customer base in only 6 months, improved their Social media presence, and was able to maintain their previously existing relationships. I generated new accounts by implementing effective networking and content marketing strategies. I added value to marketing material by introducing creative advertising concepts that were used by other marketers across the country. I optimized current revenue streams by networking for additional business prospects with established clients. Generated new sales and client opportunities through direct and telephone selling, emails, and cold calls & visits.

I offered exemplary service to all customers as well as maintained restaurant cleanliness and organization. I was responsible for all work areas, opening and closing duties. Work well with team members at all times.

I developed sales plan strategies to sell products by identifying the geographical area of the marketing campaign, profile of potential customers, and projected sales volume. This included a budget for executing the marketing plan by developing materials such as brochures and samples ads. Other responsibilities included, obtaining new clients, keeping sales records, receiving payments, customer feedback, public relations, day to day operations, scheduling, monitoring of online presence, and maintenance of social media sites.

I was responsible for customer service as well as the day to day books, inventory, and completed opening and closing duties. I effectively used items in stock to decrease waste and profit loss by coming up with daily specials for product that needed to be used. As well as signing up, organizing, and executing successful catering contracts.

I also handled the marketing including Constant Contact newsletters, email blast, social media & representing the café at public events and fundraisers.

I provided exceptional service to a high volume of daily customers, including during peak rush hours. I performed table side food preparation. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations. I assisted in training new servers. I also delivered an exceptional dining experience with friendly, fast service while efficiently attending to guest inquiries and complaints in a professional manner.

I continuously took necessary steps to meet customer needs and effectively resolve food or service issues. Correctly received orders, processed payments and responded appropriately to guest concerns. Resolved guest complaints promptly and professionally.

I up-sold additional menu items, beverages and desserts to increase restaurant profits. Took necessary steps to meet customer needs and effectively resolve food or service issues. Communicated clearly and positively with co-workers and management. Worked well with teammates and openly invited coaching from the management team. Presented training information via role playing, simulations and team exercises. Led trainings for up to 15 employees on a weekly basis.

I currently work here, but I am able to make my own schedule. I disperse incoming mail, make copies, send faxes, organize files, scan documents. I handle incoming and outgoing correspondence. I also manage the office when owners are out of town on business.