Stacey Vaughn

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Worked with cross-functional teams to achieve goals.
• Completed day-to-day duties accurately and efficiently.
• Collaborated with others to discuss new opportunities.
• Assisted with customer requests and answered questions to improve satisfaction.
• Delivered products to customer locations on time.
• Maintained updated knowledge through continuing education and advanced training.
• Understood and followed oral and written directions.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Identified needs of customers promptly and efficiently.
• Transported clients to physician offices or on outings.
• Handled household chores to assist patients and families with cooking, cleaning and laundry.

• Offered riders information about local attractions and restaurants.
• Drove passengers from pick-up points to deliver to destination.
• Complied with traffic regulations to safely operate vehicles.
• Navigated routes using GPS systems for efficient delivery of passengers.
• Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
• Cleaned vehicle regularly to maintain professional appearance.
• Displayed excellent time management skills by arriving at pickup locations early or on time.
• Notified customers of delays to decrease calls to support.
• Responded to medical emergencies with calm mindset to smoothly render aid and determine need for advanced medical care.
• Ensured compliance with all federal and state laws pertaining to transportation services.
• Responded to customer inquiries in a timely manner via phone or text message.
• Achieved consistently high customer scores due to exceptional service.

• Reported any lost or damaged items to supervisors immediately upon discovery.
• Utilized computer systems for tracking orders, printing labels, and preparing reports.
• Labeled parcels accurately according to company guidelines.
• Scanned and sorted packages according to destinations and service type using handheld scanner.
• Ensured compliance with postal regulations regarding hazardous materials handling.
• Assisted in training new employees on package handling processes.
• Sorted packages to appropriate slide, line or belt for final distribution.
• Completed day-to-day duties accurately and efficiently.
• Worked with cross-functional teams to achieve goals.

Shipping Processor to Lead Processor Aug 2011 to June 2013

• Receive inventory spreadsheets from our Dominican Republic facility. I transferred and reconciled the inventory quantities into our NetSuite database. Based on inventory amounts, preferred stock levels and MOQs, purchase orders are placed and sent to the vendors for fulfillment. I then handled door to door logistic responsibilities.
• Utilized software programs such as Microsoft Excel to maintain accurate records and generate reports.
• Coordinated with other departments to resolve issues related to delivery dates or product quality.
• Entered information into system to update status reports.
• Maintained accurate records of incoming and outgoing stock items.
• Monitored levels of essential materials and products to ensure availability.

Processed customer orders using NetSuite. QC's items and accurately shipped orders.
Promoted to Lead Processor to oversee the other processors, help with issues, teach, answer questions and assist when lines were long. Helped Pickers with item comprehension and picking issues, and picking errors to ensure accurate order shipping.

Warehouse Supervisor / QC Staging Manager

Jun 2013 to Oct 2015

As Warehouse Supervisor the shipping department reported to me. I was on the floor supervising pickers and shippers with WMS guns, Netsuite and Ebiz issues. Correcting picking errors and maintaining a helpful presence to ensure productive activity and performance. Handled all Customer Care issues and rectified all late and open orders.
Worked in Customization's dept. as QC supervisor on custom orders for screen print, screen press, full-dye and embroidery to eliminate order discrepancies and complete order shipping. Maintained department queue for timely order processing, replacements and remakes and order changes and updates.

Logistics Coordinator

Oct 2015 to May 2021

Oversaw timely delivery of goods across various transportation modes including small parcel e.g. UPS, FedEx, DHL and freight forwarding/supply chain truck and ocean FTL/LCL air, and postal mail. Maintains all transit and tracking schedules. Submits purchase orders to vendors. Communicates with the customer service team, internal customers, domestic and international vendors, freight forwarders as well as external carriers to discuss effective shipping methods, cost and expectations. Investigates exceptions, lost, damaged or missing freight and delivery issues. Submits weekly claims and MBG to carriers and follow-up on credits. Review/Audits carrier invoices for charges, discounts and accessorial discrepancies before submitting to accounts payable. Analyze carrier usage and rate costs for recommendations. Collects and compiles data for analysis to correlate and forecast the company's logistical needs to utilize in contract and vendor negotiations, or upcoming projects. Coordinates and participates in meetings for performance levels, new programs and cost saving alternatives and reviews with the CFO. Handles pre and post-shipment admin duties. Ensures all report requests and status update documents are maintained and up to date being provided monthly to accurately capture status of projects and company initiatives. All other duties assigned.