Stacey Volz

Assisted in the day-to-day operations of a busy Inn, ensuring smooth & efficient guest experiences; Provided exceptional customer service to guests, addressing inquiries, resolving issues & ensuring satisfaction; Prepared & served breakfast for guests each morning, accommodating dietary restrictions & preferences; Served as point-of-contact for guests during their stay, providing recommendations for local attractions & dining options; Aided in training new staff members on Inn policies, procedures & customer service expectations; Closely monitored room availability to maximize occupancy rates through effective scheduling practices; Collaborated with housekeeping staff to maintain cleanliness standards throughout the Inn; Cultivated strong relationships with repeat customers through personalized interactions.

Greeted guests upon arrival by providing a warm, welcoming front desk/reception area & maintained high standards for cleanliness in lobby and guest areas; Managed a high volume of incoming calls, emails & in-person communication and assisted guests with scheduling large group retreats; Managed check-in/check-out processes & developed a strong rapport with returning guests to foster loyalty & repeat business; Coordinated with housekeeping & maintenance to address room issues quickly; Worked closely with kitchen staff to ensure any guest preferences/allergies were handled with care; Assisted in bookkeeping procedures, handled payment transactions & maintained cash box in the Guest Services Office; Provided concierge services to guests & supported local restaurants and attractions.

Promoted a positive learning environment by establishing clear expectations, classroom guidelines & objectives; Applied various teaching aids to minimize learning gaps, providing hands-on instruction, as well; Improved learning outcomes by tailoring teaching methods to accommodate diverse learning styles; Tested & evaluated students on materials presented & prepared them to sit for NJ State board exams; Participated in professional development opportunities to stay current on educational trends & enhance teaching effectiveness in various modalities.