Results-Driven CEO well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships.
Overview
32
32
years of professional experience
1
1
Certification
Work History
CEO/Owner
SW Squared LLC dba Anchor Security and Logistics
01.2021 - Current
Achieved company growth by implementing strategic plans and streamlining operations.
Achieved maximum growth year over year since inception by surpassing all revenue objectives at an average rate of 35% each year.
Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
Developed high-performance executive team for improved productivity and efficiency.
Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
Director of Human Resources/Accounts Receivable
Anchor Security and Logistics
06.2018 - 12.2020
Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
Managed onboarding process, providing new hires with necessary tools for success from day one.
Maintained human resources regulatory compliance with local, state and federal laws.
Developed comprehensive employee training programs, resulting in a more skilled workforce.
Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Oversee all phases of Accounts Receivable to include invoicing, payments, and collections
Consultant, Sales and Use Tax
Ryan, LLC
11.2019 - 09.2020
Conduct audits on client Sales and Use Tax returns to determine missed savings.
Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Associate Consultant, Sales and Use Tax
Ryan, LLC
02.2018 - 11.2019
Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
Analyzed complex data sets, identifying trends and patterns crucial for informed decision-making in various projects.
Assisted in evaluating client needs and expectations, establishing clear goals for each consulting engagement.
Assisted clients in navigating complex industry challenges, offering expert guidance and strategic recommendations.
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Executive Assistant, Transaction Tax
Ryan, LLC
11.2012 - 01.2018
Handled confidential and sensitive information with discretion and tact for multiple Partners.
Managed multiple executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Coordinated events for staff members, promoting team-building activities and boosting morale within workplace.
Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
Collaborated on special projects to improve overall business operations within organization efficiently
Executive Assistant/Office Manager
Youth Marketing Group
01.2009 - 11.2012
Lead Administrative support to CEO/President, Partners and Executive Director as well as staff in satellite offices.
Heavy support in managing and maintaining national accounts in excess of $5M annually including, but not limited to the following clients: Tween Brands, Hasbro, Mattel, Disney, Proctor & Gamble, Sony Music, Coca-Cola, Office Max and MGA Entertainment
Maintain budgets and report changes to Executives/Partners as needed
Handled confidential and sensitive information with discretion and tact.
Support and assist in proposal preparation and contract negotiations
Executive Assistant - Merchandising
Sofa Express
01.2005 - 01.2008
Lead Administrative support to Executive Vice President, VP of Merchandising, Merchandising Manager and Inventory Manager
Coordinated and executed the distribution of all internal communication sent company wide from the Merchandising Department
Managed all merchandise and brand information on the company website, which helped increase sales by 15%
Collaborated on special projects to improve overall business operations within the organization efficiently.
Regional Office Manager & Trainer
Sofa Express
01.2004 - 01.2005
Managed offices in Tennessee, Kentucky, & Indiana
Responsible for new hire interview and on-boarding hiring process as well as addressed associate dismissal
Implement training course for new sales and office recruits
Senior substitute Manager when store managers were out for long periods of time.
Assigned to Special Projects Team to troubleshoot and correct problems within region and report positive resolution results back to Executive Team
Audited individual store performances to ensure policy and procedure compliance
Identified opportunities to streamline processes and improve office operations and efficiency.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Executive Administrative Assistant
Sofa Connection/Sofa Express
01.1998 - 01.2004
Lead administrative support to the CEO, Vice President, & up to 25+ management and corporate team members
Supported in Operations Management of 29 retail stores and 4 distribution centers
Designed and implemented administrative programs to reduce redundancy, streamline processes, and improve daily operations at both corporate and store level
Created and maintained confidential monthly sales reports
Organized and coordinated all special events with designated Team
Implemented ‘Employee Incentive Award’ programs designed to promote outstanding work performance, which delivered measurable improvements in employee morale and satisfaction
Ad Hoc agent for all corporate divisions
Created and maintained advertising schedules and point of purchase materials
Regional Office Manager
Sofa Connection
01.1992 - 01.1998
6+ years of regional office management for team of 25+ employees
Wrote processes and implemented new training course for recruits
Administered performance evaluations
Traveled company-wide to troubleshoot employee relation issues, store level operation issues, and provide leadership training
Optimized workflow with effective allocation of tasks based on individual strengths and project requirements leading to increased productivity rates across region''s offices.
Conducted regular risk assessments to identify potential challenges and develop proactive solutions minimizing impact on daily operations.
Education
Bachelor of Science - Acounting
Franklin University
Columbus, OH
Associate of Applied Science -
Columbus State Community College
Columbus, OH
Office Administration -
Nashville State Technical College
Nashville, TN
Diploma -
Hunters Lane Comprehensive High School
Nashville
Skills
Effective Decision Making
Operational Excellence
Customer Focus
Strategic Visioning
Financial Acumen
Executive Presence
Organizational Leadership
Operations Management
Business Development
Business start up
Business Administration
Business Management
Certification
20 Hour OPTOA Firearms Certification
OC Certification (Oleoresin Capsicum)
Baton Certification
Hand Cuff Certification
Ohio Concealed Carry License
Timeline
CEO/Owner
SW Squared LLC dba Anchor Security and Logistics
01.2021 - Current
Consultant, Sales and Use Tax
Ryan, LLC
11.2019 - 09.2020
Director of Human Resources/Accounts Receivable
Anchor Security and Logistics
06.2018 - 12.2020
Associate Consultant, Sales and Use Tax
Ryan, LLC
02.2018 - 11.2019
Executive Assistant, Transaction Tax
Ryan, LLC
11.2012 - 01.2018
Executive Assistant/Office Manager
Youth Marketing Group
01.2009 - 11.2012
Executive Assistant - Merchandising
Sofa Express
01.2005 - 01.2008
Regional Office Manager & Trainer
Sofa Express
01.2004 - 01.2005
Executive Administrative Assistant
Sofa Connection/Sofa Express
01.1998 - 01.2004
Regional Office Manager
Sofa Connection
01.1992 - 01.1998
Bachelor of Science - Acounting
Franklin University
Associate of Applied Science -
Columbus State Community College
Office Administration -
Nashville State Technical College
Diploma -
Hunters Lane Comprehensive High School
20 Hour OPTOA Firearms Certification
OC Certification (Oleoresin Capsicum)
Baton Certification
Hand Cuff Certification
Ohio Concealed Carry License
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