Summary
Overview
Work History
Education
Skills
PROFILE:
Timeline
Generic

Stacey Waterfield

Norfolk,VA

Summary

Store Manager/Assistant Store Manager. To continue to grow in my career using my leadership skills in a teamwork environment that I have demonstrated over the last eighteen years in Store Leadership roles within exceptional Companies.

Overview

26
26
years of professional experience

Work History

The Home Store Department Manager

NAVY EXCHANGE NORFOLK
Norfolk, VA
08.2024 - Current
  • Led the Home and Furniture Department during the second half of 2024, with 3 supervisors, all at different levels of performance, and 17 associates.
  • Had an increase of ___% over LY which resulted in $___ in sales during 4th quarter 2024.
  • Now into 2025, the Home Department is up ___% YTD over LY with $___ in sales..
  • Opening and Closing store Procedures, Locking and arming the store.
  • Sealy Mattress training and HD Mattress Factory tour. Received new Sealy Mattresses during floor set mid-April 2025. Sales for Mattresses May 2025 is $_____ up ____% to LY.
  • The Home Department achieving store store metrics in Protection Plans, Star Cards, and having their names in the customer surveys.
  • Softlines Department Manager: February 7th 2022 - Mid-August 2024
  • Department Manager for the Ladies and Handbag Department. Have also overseen the children's and intimate departments during the first year. Manage the daily routine functions of maintaining each department, while contributing to both the rest of softlines and the total store leadership environment
  • Worked with corporate to get new floor plans for the children's and intimates departments approved and set, which led to a very successful back to school season.
  • Have promoted 6 associates into supervisor roles and other key positions around the store in the last year and a half.
  • Collaborate with other teams within the store to help my departments and the store run at top efficiency. Merchandising team, Visual team, Front end team, Corporate buyers and merchandisers, etc.
  • Fostered culture of continuous improvement, leading to notable enhancements in associate performance and morale.
  • Established team priorities through the use of communication sheets, completed department schedules, and monitored performance with coaching and feedback.

Assistant Store Manager-Merchandising

BIG LOTS
11.2017 - 02.2022
  • I handle all of the merchandise within the store. My Big Lots store is Leading the district in Furniture Sales in doing 1.3 million a year in just Furniture.
  • I enjoy being able to help guide our customers to the right furniture and additional home merchandise to meet their needs.
  • I also own all of the merchandise sets throughout the store, the truck unload process and stockroom organization.
  • I Grand opened a new Big lots store in Hampton, VA while simultaneously closing down their old location in the later part of 2019. We went into a brand new building and built the store from the ground up. Set the entire store in one week, and then started receiving trucks everyday to fill Merchandise the store. We hired over 100 new Big Lots employees to open that Big Lots location and found some very good talent in the process. At the same time, We were also running the liquidation process at the old location which required lots of merchandise transfers and fixture removal.
  • I am currently at the Big Lots in Virginia Beach, VA to help make that store profitable. I have been able to reset the entire store over the last 6 months and completely turned the truck team around. Now We are meeting our unload times and completing the stocking process within the two day time period.
  • We have stayed open everyday during the Covid 19 pandemic to service our customers with food, medication, and cleaning supplies.

Assistant General Manager

GAP
Virginia Beach, Virginia
10.2014 - 10.2017
  • I have held an “Acting” Store Manager role three times at My Gap Store.
  • I love running all aspects of the store. This role has been a great opportunity for me to be more personally involved with each aspect of the business. It has made me a more hands on Leader.
  • I enjoy the one on one Customer Service as a personal shopper that small box retail entails. My Gap store did 3.8 million a year.
  • I lead and completed all over the monthly merchandise sets, window changes and Mannequin displays for the store.
  • Gap gave us the freedom to make changes to the store to drive our business. I came up with and completed a department location change between Gap Men’s and Gap Baby department to really attract our core customer. It helped mothers be able to shop Gap Baby much more easily and we saw a direct increase in Gap Baby sales from the move forward.

Branch Manager

CHARTWAY FEDERAL CREDIT UNION
Virginia Beach, Virginia
05.2014 - 10.2014
  • I was a traveling Branch Manager and ran several different locations, Both Farm Fresh locations and stand alone branches. During my time there I worked the teller line as well as Members services like opening accounts, credit cards, and processing various loans for the members. I had personal goals to meet for all of the services we offered as well as each branch had goals to meet on a monthly bases.
  • I oversaw all of the Branch Operations and Customer Service for inside the location as well as the drive thru teller line.

Assistant Store Manager

JCPENNEY
Hampton, VA
11.2010 - 05.2014
  • I have worked at the Hampton, Newport News, and Norfolk, JCPenneys.
  • I have lead both the Store Engagement, which is the sales floor side, and the Store Environment, which is the operations or support side of the store. The smallest store was 5.8 million a year to the biggest store was 20 million a year.
  • Current Title is Merchandise Execution Leader.
  • I led the Store Closing/liquidation of the Norfolk, Military Circle location.
  • I oversee the Customer Service of the Store and Scheduling. All of the Store Environment which includes: Visual Presentation and Core Standards, Building Maintenance and Cleanliness, the Trucks, the monthly Merchandise Sets, the Pricing and Signing of the Store, the Recovery and Replenishment of the Store, and all Stockrooms.

Assistant Store Manager

KOHLS
Virginia Beach, Virginia
06.2007 - 11.2010
  • I was hired to Grand Open their new store in Virginia Beach in October 2007. Started at a 15 million dollar store and grew to a 20 million dollar store.
  • I started as a Softlines Manager and was quickly promoted to Assistant Store Manager.
  • I oversaw all of the Operations of the Building, the Trucks, Replenishment, Merchandising and floor Sets, Visual Presentation and Core Standards, the Pricing and Signing of the Store, Scheduling, Interviewing, Hiring, Training, Building Maintenance and Cleanliness, and Stockroom Organization.
  • I was Secret Shopped by a JCPenney Recruiter while working at Kohls and Job offered to work for them that day.

Customer Service, Presentation Team Lead

TARGET
Norfolk, VA
07.1999 - 06.2007
  • I Grand Opened the Target in Hickory, VA in October 2006.
  • I started at the Target in Norfolk when I was sixteen and worked my way through High School and College.
  • I was Promoted in a Softlines Team Lead position when I was eighteen and held multiple Supervisor positions while in College.
  • After College I took the Customer Service Team Lead position for one year and then the Operations (Trucks and Planogram Teams) Team Lead for one year as part of an in store internship program. 98 million dollar Target store.

Education

Bachelors Degree - Business Management, Advertising, Art, Chemistry

Virginia Wesleyan College
01.2005

Skills

  • Customer Service
  • Organization
  • Scheduling
  • Motivating People
  • Communication
  • Developing People
  • Planning
  • Merchandising
  • Coaching/Giving Feedback

PROFILE:

By working my way up in the Retail world, I have become a strong leader. I have a passion for working with people and enjoy a constantly changing environment. I am currently a Manager for the Norfolk Navy Exchange and I oversee the Home and Furniture department. I am used to taking on several challenging assignments at a time and putting key people in place to accomplish goals and meet deadlines. I am looking to continue to grow in a challenging new role where I can still use many of the same Leadership, Customer Service, and People Skills that I have strengthened throughout my career.

Timeline

The Home Store Department Manager

NAVY EXCHANGE NORFOLK
08.2024 - Current

Assistant Store Manager-Merchandising

BIG LOTS
11.2017 - 02.2022

Assistant General Manager

GAP
10.2014 - 10.2017

Branch Manager

CHARTWAY FEDERAL CREDIT UNION
05.2014 - 10.2014

Assistant Store Manager

JCPENNEY
11.2010 - 05.2014

Assistant Store Manager

KOHLS
06.2007 - 11.2010

Customer Service, Presentation Team Lead

TARGET
07.1999 - 06.2007

Bachelors Degree - Business Management, Advertising, Art, Chemistry

Virginia Wesleyan College

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