Stacey Watson
Nanjemoy,MD
Summary
To continue my career with an organization that will utilize my management, supervision, and administrative skills to benefit mutual growth and success. Strong communication skills combined with the proven ability to build robust relationships and effectively manage competing demands resulting in the achievement of challenging goals. I’m a highly motivated self-starter who is fully committed to proving herself in a new career.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Support Specialist
AlphaBEST Education Inc.
04.2022 - Current
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Delivered onsite technical support for 90 employees.
Area Manager
AlphaBEST Education Inc.
08.2021 - Current
- Work with MSDE to ensure licensing requirements are met to operate before and after school programs throughout Prince George's County, MD
- Selects, develops, motivates, trains, and oversees all on-site staff in order to attract and retain superior talent
- Conducts interviews and selects appropriate staff members who are passionate about children and learning
- Manages the onboarding and development of staff in order to minimize external recruiting and retains staff to minimize turnover
- Completes the I-9 and hiring process
- Conducts monthly Site Director Meetings
- Builds a successful and cohesive team by providing collaborative opportunities, establishing and maintaining good working relationships, and utilizing effective conflict management techniques to accomplish team goals
- Provides a Performance Improvement Plan for staff not meeting job performance objectives (follows progressive discipline protocol and documentation procedures)
- Reviews, monitors and submits payroll, staff timesheets, expense reports, leave requests and other employee action forms in a timely manner
- Ensures that sites maintain financial integrity through the INSITE Fiscal Forecast Tool
- Analyzes InSite Reports (Revenue, Target Enrollment, Accounts Receivables, Labor) and adjusts business practices accordingly
- Reviews, monitors and submits payroll, staff timesheets, expense reports, leave requests and other employee action forms in a timely manner
- Monitors accounts through an accounting system daily to ensure weekly tuition is collected, adds late fees accordingly and maintains professional communication with parents regarding accounts.
SITE MANAGER
AlphaBEST Education Inc.
07.2013 - 08.2021
- Fill in as Administrative Assistant on an as-need basis when she is out
- Submit and input vouchers and FEEA payments
- Draft and type correspondence and reports
- Answer phones and direct callers to appropriate staff
- Collect weekly tuition payments for childcare services by accepting money orders and/or credit/debit cards and inputting payments into EZ Childtrack Software
- Input parent and student profiles for registration and enrollment using EZ Childtrack Software
- Responsible for ensuring all accounts are at zero balance weekly
- Create student monthly vendor reports using excel
- Ensuring each child enrolled in Alpha Best has a personal file and ensuring each student file is updated monthly
- Oversee before and after school program of 60 children
- Supervise program operations and staff of 3
- Sign children in and out of program using EZ Childtrack
- Responsible for the training of staff to include program policies, procedures, how to implement curriculum
- Responsible for conducting monthly staff meetings to keep staff informed of important information within the company and to answer any questions or concerns they may have
- Approve weekly timecard for staff of three using ADP workforce
- Provide guidance to parents on children's behavior and social development
- Maintain children files and attendance, as well as updating emergency cards on a monthly basis
- Provide impeccable customer service to all dropping off and picking up their children from the program as well as answering any questions/concerns that they may have.
ASSISTANT OFFICE MANAGER
DFH ACCOUNTING SERVICES
01.2005 - 07.2013
- Supervised six staff members to ensure all tasks were being completed on schedule
- Scheduled and conducted interviews of potential new hires to the business
- Processed all new hire paperwork which included entering all applicable data into the payroll software
- Co-developed a comprehensive training manual that enabled an easier learning platform for newly hired support staff
- Maintain the CEO’s daily calendar
- Scheduled appointments and meetings
- Maintained all personnel records for full-time staff and support staff
- Processed employee payroll on a weekly basis using Heartland payroll
- Ability to efficiently meet and/or exceed demands
- Ability to use a computer including typing, Uploading photos from Dropbox, navigating a database, searching the internet for comparative items to help create accurate listings
Education
HIGH SCHOOL DIPLOMA -
LACKEY HIGH SCHOOL
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- EZ Childtrack Software
- Heartland Payroll Software
- Internet Explorer/Chrome/Mozilla
- ProCare Software
- LMN Tree Software
- Windows 7
- Typing Speed- 40 WPM
- ADP Payroll
- CPR/First Aide Certified
Certification
Growth and Development (Birth - Age 12)
Preschool Curriculum (90 hours)
School Age Curriculum (90 hours)
Medication Administration
Emergency Preparedness
First Aid/CPR
Basic Health & Safety
Timeline
IT Support Specialist
AlphaBEST Education Inc.
04.2022 - Current
Area Manager
AlphaBEST Education Inc.
08.2021 - Current
SITE MANAGER
AlphaBEST Education Inc.
07.2013 - 08.2021
ASSISTANT OFFICE MANAGER
DFH ACCOUNTING SERVICES
01.2005 - 07.2013
HIGH SCHOOL DIPLOMA -
LACKEY HIGH SCHOOL
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