Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Stacey Watson

West Mifflin,PA

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

20
20
years of professional experience

Work History

General Manager

Club Pilates Franchise LLC
Pittsburgh, PA
11.2022 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Developed service and sales strategies to improve retention and revenue.
  • Delegated work to staff, setting priorities and goals.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Formed and sustained strategic relationships with clients.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Designed sales and service strategies to improve revenue and retention.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recruited, trained and empowered employees to achieve key performance indicators.

General Manager

Panera Bread
Pittsburgh, PA
03.2021 - 11.2022
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Developed service and sales strategies to improve retention and revenue.
  • Delegated work to staff, setting priorities and goals.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Created schedules and monitored payroll to remain within budget.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Guided management and supervisory staff to promote smooth operations.
  • Led employee evaluations with constructive feedback to boost performance.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.

Assistant General Manager

The Cheesecake Factory
Pittsburgh, PA
07.2004 - 03.2021
  • Evaluated current processes within the store environment to identify areas of improvement.
  • Managed and mentored staff to carry out operational directives with high productivity and accuracy.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Implemented safety protocols to protect both customers and employees from potential hazards.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Enhanced team engagement and performance with daily updates and informational meetings.
  • Helped team develop specialized projects, events and promotions.
  • Motivated and led team members to work together to achieve targets.
  • Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
  • Ensured that customer service standards were met or exceeded at all times.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

Associates in Office Administration - Business Administration

Community College of Allegheny County
Pittsburgh, PA
05-2001

Skills

  • P&L Management
  • Customer Retention
  • Advertising and Marketing
  • Staff Supervision
  • Financial Administration
  • Schedule Management
  • Training and Development
  • Cost Analysis and Savings
  • Revenue and Market Expansion
  • Event Management and Promotion
  • Budget Forecasts
  • Leadership
  • Inventory Control
  • Human Resources Leadership

Accomplishments

  • Best Thing Since Sliced Bread Award-Panera Bread/March 2022
  • Manager of the Quarter-The Cheesecake Factory/April 2019
  • Employee of the Month-The Cheesecake Factory/July 2008

References

References available upon request.

Timeline

General Manager

Club Pilates Franchise LLC
11.2022 - Current

General Manager

Panera Bread
03.2021 - 11.2022

Assistant General Manager

The Cheesecake Factory
07.2004 - 03.2021

Associates in Office Administration - Business Administration

Community College of Allegheny County

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Stacey Watson