Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacey Watson

Woodinville

Summary

Customer-obsessed CX and implementation leader with over 10 years of experience in e-commerce and B2B customer support. Proven success driving onboarding, adoption, and retention for enterprise clients through consultative implementation, personalized training, and proactive lifecycle management. Adept at leading cross-functional teams, optimizing operational efficiency, and delivering exceptional customer journeys through data-driven insights and hands-on engagement.

Overview

5
5
years of professional experience

Work History

Senior Customer Experience Manager

Artica Collective
11.2021 - Current
  • Owned end-to-end customer experience for multiple e-commerce brands, leading implementation, onboarding, and support operations across North America and EMEA.
  • Developed tailored onboarding strategies to meet client-specific business goals, resulting in 95% average CSAT and industry-leading CES scores (9.6+).
  • Led enterprise client training initiatives, including documentation, webinars, and video tutorials to accelerate product adoption and reduce time-to-value.
  • Served as the primary point of contact for key accounts, building long-term relationships and facilitating quarterly business reviews to track KPIs and customer outcomes.
  • Designed and implemented scalable Zendesk workflows, macros, and dashboards to optimize ticket routing, automate responses, and improve resolution time.
  • Collaborated with cross-functional stakeholders in Product, Marketing, and Fulfillment to deliver seamless client implementations and address escalations with urgency and precision.
  • Remote (U.S.-based, partnered with global teams)

Customer Service Manager

iMovR
01.2020 - 01.2021
  • Oversaw onboarding, training, and support for high-volume B2B clients in the ergonomic workspace industry.
  • Directed logistics for enterprise orders including LTL shipments, product customizations, and SLA compliance with third-party vendors.
  • Developed escalation SOPs, presented department needs to leadership, and streamlined internal processes for improved issue resolution and cost savings.
  • Remote

Education

Bachelor of Science - Business Management

University of Phoenix
01.2006

LUTCF - Life Underwriting Training Council Fellow

The American College of Financial Services
01.2010

Skills

  • Customer Onboarding & Success
  • Project & Implementation Management
  • Enterprise Account Retention
  • Zendesk, Intercom, Shopify, Airtable, Klaviyo
  • Presentation & Training (Live Video Content)
  • Lifecycle Management & Business Reviews
  • Cross-Functional Collaboration
  • Data Analysis & Dashboard Reporting

Timeline

Senior Customer Experience Manager

Artica Collective
11.2021 - Current

Customer Service Manager

iMovR
01.2020 - 01.2021

LUTCF - Life Underwriting Training Council Fellow

The American College of Financial Services

Bachelor of Science - Business Management

University of Phoenix

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