Stacey Welk

Invoicing

• working closely with project managers to assure proper billing
• keeping record of client specific billing requirements
• use of LIMS database

Bottle Prep Technician

• fulfillment of bottle orders
• worked closely with project managers to ensure accuracy of bottle requirements
• Edit bottle orders in a bottle pro ordering system

Sample Receiving

• receive samples from outside clients and field service personnel
• accurately log samples into the laboratory LIMS system
• responsible for transporting samples to appropriate storage locations

Receptionist

• answer and direct all incoming calls to main line phone number
• greet visitor and assist in signing them in
• assist reporting department with Landfill Form generation and keeping accurate client specific requirements for reporting

PMA

• assist project management in daily tasks as needed
• submit bottle orders as requested by clients
• set up profiles and pricing for clients
• assist with inbound calls from clients
• primary role in subcontract management
• primary role in Landfill Form generation

Receptionist

• greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• confirmed appointments, communicated with clients, and updated client records.
• answered phone promptly and directed incoming calls to correct offices.
• kept reception area clean and neat to give visitors positive first impression.

Accounting Clerk/Payroll Admin

• assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
• provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
• collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.

• performed administrative support duties.
• offered administrative support to department managers.
• provided comprehensive administrative support to department staff.
• provided administrative support for diverse business requirements.
• Quality control admin assistant
• Human Resources assistant

• supervised team members to confirm compliance with set procedures and quality requirements.
• monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• built strong relationships with customers through positive attitude and attentive response.
• set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• answered multi-line queue calls into membership services with a requirement of no less than 50 calls per day
• responsible for training new hires
• responsible for handling disgruntled callers when first level assistance was not satisfactory
• assisted in the development of a new customer service based program