Stacey Whitaker
Exeter,NH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Department Manager
Bed Bath Beyond
04.2023 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Operations Manager
Bed Bath & Beyond
07.2022 - 04.2023
- Trained new employees on proper protocols and customer service standards.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Receiver
Bed Bath & Beyond
10.2021 - 07.2022
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Kept work areas clean, safe and organized.
- Placed, tagged and secured merchandise in diverse designated areas.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Customer Service Associate
Bed Bath Beyond
11.2015 - 10.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained staff on operating procedures and company services.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cashier/Customer Service Associate
Ames
Cashier/Electronics Sales Associate
Walmart
CASHIER
Family Dollar
Cashier
Marshalls
Education
High School Diploma -
Winthrop High School
Winthrop, MA06.1996
Skills
- Supply Chain Distribution
- Planned Equipment Constraints
- Process Improvement Strategies
- High-Pressure Environments
- Project Management
- Staff Management
- Staff Training
- Retail Space Planning
- Staff Development
- Operations Oversight
- Team Leadership
- Operation Monitoring
Timeline
Department Manager
Bed Bath Beyond
04.2023 - Current
Operations Manager
Bed Bath & Beyond
07.2022 - 04.2023
Receiver
Bed Bath & Beyond
10.2021 - 07.2022
Customer Service Associate
Bed Bath Beyond
11.2015 - 10.2021
Cashier/Customer Service Associate
Ames
Cashier/Electronics Sales Associate
Walmart
CASHIER
Family Dollar
Cashier
Marshalls
High School Diploma -
Winthrop High School
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