Stacey Williams
Waxahachie,TX
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Collections Coordinator
Capital One Auto Finance
05.2023 - Current
- Improved debt recovery rates by implementing effective collections strategies and maintaining consistent follow-up with delinquent accounts.
- Streamlined collections processes for increased efficiency, resulting in faster payments and reduced outstanding receivables.
- Enhanced customer relationships through professional communication and negotiation skills, resolving disputes and ensuring timely payments.
- Manage inbound and outbound collection calls.
- Perform account level research.
- Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities.
Transportation Manager
S & C Logistics, LLC
02.2016 - 05.2023
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Monitored and reported on transportation costs and properly filed shipping documents.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Conducted research to address shipping errors and packaging mistakes.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Organized records of vehicles, schedules and completed orders.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Medical Office Manager
Dr. Denice DeVeranez
02.2012 - 12.2015
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Oversaw accounting, budgeting and financial reporting.
- Addressed and remedied all patient or team member issues.
- Assisted with regulatory issues such as compliance.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Built relationships with physicians to create steady referral pipeline.
- Developed close working relationships with front office and back office staff.
- Recruited, hired and educated staff on state and federal statutes on sleep service and independent diagnostic testing facility(IDTF) guidelines.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Delivered timely and accurate charge submissions.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Prepared accounts with past due balances and transferred those cases to collection agency.
- Liaised between patients, insurance companies and billing office.
Education
High School Diploma -
Brighton High School
Salt Lake City, UT06.1992
Skills
- Client Confidentiality
- Adaptability
- Debtor Research
- Effective Communication
- Time Management
- Telephone Etiquette
- Active Listening
- Payment Plan Development
- Customer Relationship Management
- Professionalism
- Payment Posting
- Attention to Detail
Certification
TWIC
Timeline
Collections Coordinator
Capital One Auto Finance
05.2023 - Current
Transportation Manager
S & C Logistics, LLC
02.2016 - 05.2023
Medical Office Manager
Dr. Denice DeVeranez
02.2012 - 12.2015
High School Diploma -
Brighton High School
TWIC
Similar Profiles
Alana Noel-DarvilleAlana Noel-Darville
Relationship Manager Coach at Capital One Auto FinanceRelationship Manager Coach at Capital One Auto Finance
Jennifer OrtegaJennifer Ortega
Senior Loan Processor at Capital One Auto FinanceSenior Loan Processor at Capital One Auto Finance
Eric W. HunterEric W. Hunter
Relationship Manager at Capital One Auto FinanceRelationship Manager at Capital One Auto Finance