Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager

Stacey Williams

North Little Rock,AR

Summary

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Assistant Manager

Arby's
06.2022 - Current
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Oversee daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Supervisor – Jon Lopez, General Manager – 501-835-2983

Key Holder Supervisor

Dollar General
04.2019 - 11.2019
  • Responsible for the management of all employees in the effective planning and implementation of all store processes, including ordering, receiving, stocking, presentation, selling, staffing and support.
  • Provide proper training for employees; conduct performance evaluations; identify gaps for appropriate solutions and/or counseling, up to and including termination.
  • Make recommendations regarding employee pay rate and advancement.
  • Communicate performance, conduct and safety expectations regularly; coordinate meetings and events to encourage safety, security and policies.
  • Ensure that the store is appropriately staffed and effectively opened and closed each day.
  • Personally open the store a minimum of two times per week; personally close the store a minimum of two times per week.
  • Evaluate operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
  • Order to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis; follow up on Basic Stock Replenishment (BSR)/cycle counts.
  • Facilitate the efficient staging, stocking and storage of merchandise by following defined company work processes.
  • Ensure that all merchandise is presented according to established practices; utilize merchandise fixtures properly including presentation, product pricing and signage.
  • Maintain accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
  • Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.
  • Provide superior customer service leadership.
  • Maintain a clean, well-organized store; facilitate a safe and secure working and shopping environment.
  • Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications; ensure employee compliance.
  • Acts as a liaison between the corporate office and store employees.
  • Applies basic principles of retail (i.e., ordering cycles, peak inventories, merchandise flow, etc.).
  • Supervisor – Sharon Ross, General Manager – 501-596-8795

Sales Floor Associate

Dollar Tree
11.2016 - 02.2019
  • Handle all sales transactions while operating assigned cash register.
  • Maintains security of all cash.
  • Maintains a high level of good customer service.
  • Maintains a pleasant, friendly, cooperative attitude with customers, co-workers and supervisors.
  • Receives merchandise.
  • Assist with unloading trucks.
  • Assist in the merchandising of the store.
  • Fully cross-trained to assist with cash register operations, customer service and stock replenishment.
  • Supervisor – Harrison Williams, General Manager – 501-983-6027

Education

High School Diploma -

North Pulaski High School
Jacksonville, AR
05-2006

Skills

  • Excellent customer service skills
  • Knowledge of inventory management and merchandising practices
  • Effective oral and written communication skills
  • Effective interpersonal skills
  • Good organization skills with attention to detail
  • Strong people-oriented leadership skills
  • Sound decision-making and problem-solving skills
  • Knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc)
  • Knowledge of recruiting, interviewing, hiring, counseling and termination practices Ability to solve problems and deal with a variety of situations where limited standardization exists

Certification

  • Liberty Tax School – Basic Tax School Certificate of Completion
  • Servsafe – Servsafe Manager Certification

Timeline

Assistant Manager

Arby's
06.2022 - Current

Key Holder Supervisor

Dollar General
04.2019 - 11.2019

Sales Floor Associate

Dollar Tree
11.2016 - 02.2019

High School Diploma -

North Pulaski High School

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