Summary
Overview
Work History
Education
Skills
References
Executive Profile - Summary
Accomplishments
Timeline
Generic

Stacey Willis

Union City,GA

Summary

Dynamic Supply Chain Manager with extensive experience at Amazon, excelling in process improvement and transportation logistics. Proven track record of enhancing efficiency and reducing costs while leading teams to achieve high performance. Skilled in customer relationship management and effective communication, driving successful outcomes in complex supply chain operations.

Overview

15
15
years of professional experience

Work History

Supply Chain Manager I

Amazon
Atlanta, GA
02.2024 - 03.2025
  • Managed the flow of goods, information, and services focusing on optimizing processes
  • Identifying improvements and ensuring smooth operations across the entire supply chain network, pick up to final destination
  • Continuously identify and implement process improvements to enhance efficiency, reduce costs and improve customer service
  • Identify, analyze, and maintain key metrics, with trend and variance analyses to discern root cause of defects
  • Partner with internal teams, such as Carrier Managers, Finance, and Technology to ensure network design manages Speed, Performance and Cost effectively and can properly maintain volume allocation targets
  • Responsible for deep diving transportation cost drivers, and partnering with cross-functional teams to action specific drivers while maintaining or improving customer experience and transportation cost by driving the proper volume allocations to our carriers leading to the most optimized mix
  • Managed team of 15 people
  • Managed inventory levels to support efficient supply chain operations.
  • Coordinated logistics and transportation for timely product delivery.
  • Developed and implemented process improvements to enhance supply chain efficiency.
  • Led cross-functional teams to streamline operational workflows and communication.
  • Trained staff on best practices for inventory management and logistics processes.
  • Maintained accurate records of all transactions within the supply chain system.
  • Identified potential suppliers and negotiated contracts that met the company's needs in terms of pricing, quality, service level agreements.
  • Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
  • Tracked shipments to ensure on-time deliveries while minimizing transit costs.
  • Monitored supplier performance metrics such as quality, cost, lead time, and delivery accuracy.
  • Coordinated with vendors to ensure timely availability of raw materials for production.
  • Planned transportation routes for domestic and international shipments using routing software applications.
  • Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
  • Implemented processes for order tracking and tracing from vendor through customer delivery.

Supply Chain Intermodal

Amazon
Atlanta, GA
11.2022 - 02.2024
  • Lead for special account Meet and exceed customer requirements at every stage of the order fulfillment process
  • Analyze load information from the customer in order to determine and verify the appropriate routes and rates. Enter the information in the system.
  • Source equipment based on the most cost-effective routings to satisfy customer requirements, working within the parameters and guidelines related to profitability and rates.
  • Coordinate with pricing and equipment capacity to secure equipment options and power.
  • Ensure the system contains complete and accurate details of the order. Notify the customer of any potential delays or problems pertaining to the order.
  • Resolve any issues with the loads as they arise. Escalate as required.
  • Remain in contact with the customer throughout the duration of an order. Communicate both positive and negative occurrences.
  • Manage the pick-up to ensure customer and carrier requirements are met. Obtain paperwork (bill of lading, customs documents) for movement.
  • Prepare and transmit rail instructions for movement EDI keeping abreast of changing rail requirements.
  • Coordinate load status for higher volume customers with Tracing Team.
  • Reschedule deliveries and resolve issues if required.
  • Trace and monitor shipments to ensure on time performance to customer.
  • Communicate tracing information (ETA and appointment) to the customer.
  • Keep the customer, Operations and Sales teams updated on significant issues or trends.
  • Maintain account notes to document specific customer requirements.
  • Update and interact with 3rd and 4th party websites, accepting load tenders, inputting status, appointments, and accessorial charges.
  • Other duties and assignments as required.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Worked effectively in team environments to make the workplace more productive.

Amazon Freight Lead

Amazon
Atlanta, Georgia
05.2019 - 11.2022
  • Act as leadership role model at all times for Transportation Specialist
  • Manage accounts with estimated yearly revenue of $7,244,546.4
  • Manage 3PL warehouse goods movements
  • Responding to and setting up inbound/outbound freight appointment request to and from third party vendor sites
  • Interact with vendors to facilitate timely delivery of completed work
  • Acting as the main point of contact between the company and clients
  • Developing and maintaining solid client relationships by regularly following up on clients
  • Resolving client complaints in a professional manner and reporting them to management if required
  • Research issues with shipment and establish root cause
  • Bi-weekly meetings with Account manager to discuss better business practices and performance
  • Generate and distribute invoices for services rendered
  • Communicate with accounting and management departments of the business
  • Monitor company email and other communication systems to ensure fast responses to clients
  • Supervised freight operations to ensure timely processing and shipment.
  • Trained new team members on operational procedures and equipment use.
  • Coordinated with cross-functional teams to optimize logistics workflows.
  • Managed workflow schedules to meet daily shipping targets effectively.
  • Resolved operational issues promptly to minimize disruptions in service delivery.
  • Maintained accurate records of incoming and outgoing shipments.
  • Created detailed reports on daily activities, including shipment arrivals and departures.
  • Assisted with training new warehouse personnel on shipping and receiving procedures.
  • Coordinated with suppliers regarding delivery times, costs, and product availability.
  • Developed strategies to improve workflow processes within the department.

Transportation Specialist

Amazon
Atlanta, GA
03.2017 - 05.2019
  • Responsible for daily tracking and tracing of all amazon loads. Schedule and booked loads daily.
  • Ensured that all trucks moving Amazon freight are tracked with the vehicles and making sure all the relevant information was updated with the latest information.
  • Work directly with dispatchers to ensure that company is working according to the set policy and procedures.
  • Coordinates transportation requirements between the Sort Center, Fulfillment Centers with the Carrier and drivers.
  • Address and escalate any problems to the carrier managers and follow through on the resolutions to ensure that all needs were met.
  • Provided excellent communication, both verbal and written on any updates at the end of my shift with any issues with drivers, trailers and updated on arrival times on all late loads.
  • Coordinated transportation logistics for fast-paced delivery operations.
  • Analyzed shipment routes to optimize efficiency and reduce delays.
  • Managed inventory records using Amazon's logistics management systems.
  • Monitored compliance with safety regulations in transportation processes.
  • Assisted in training new staff on transportation protocols and procedures.
  • Implemented process improvements for timely deliveries and customer satisfaction.
  • Communicated with carriers to ensure timely pickup and delivery schedules.
  • Kept transportation operations in compliance with company, legal and safety requirements.
  • Organized delivery schedules and provided customers with timely updates.
  • Monitored driver performance to ensure compliance with safety regulations and company policies.

Driver Lead/Office Manager

Dickinson Fleet Services
Atlanta, GA
07.2015 - 03.2017
  • Led and assigned daily mobile work duties for 15 mobile drivers.
  • Established a good working relationship all driver and vendors.
  • Prepared customers/vendor invoices, review and posted invoices daily.
  • Compiled and maintained all documents and work orders.
  • Scheduled A.M. and P.M. checks on tractors and trailers to make sure all maintenance, insurance was up to date.
  • Prepared weekly reports on all trailer that needed servicing.
  • Managed driver’s performance daily.
  • Managed service levels of 98% for on time pick-up and delivery.
  • Supported and enforced company policies.
  • Dispatched mobile tech to assist with breakdowns, towing trailers and tractor to our shop.
  • Acted as a liaison between the drivers, vendor.
  • Communicated with dispatch to receive and confirm delivery instructions.
  • Collaborated with team members to improve operational efficiency on routes.
  • Delivered goods and services to customers on time and in excellent condition.

Lead Inbound Billing Clerk

UPS Freight
Atlanta, GA
05.2010 - 10.2014
  • Responsible for receiving all freight invoices to be processed and direct delivery point.
  • Maintained manifest for inbound trailer paperwork assuring balance and weight of trailer.
  • Entering all invoices and BOL into AS400 to ensure proper billing, scan and file all invoices and custom documents.
  • Confirm charges and invoice customers according to agreed rates.
  • Provide customer service by answering telephones, emails to both internal and external customers.
  • Process carrier bills in an accurate and timely fashion by communicating with carriers.
  • Edit and verify invoices for accuracy. Add accessorial charges to invoices as needed.
  • Run daily reports to ensure all freight is accounted for. Responsible for nightly deposits at the end of shift.
  • Processed customer invoices and ensured accuracy in billing information.
  • Maintained billing records and organized documentation for easy retrieval.
  • Collaborated with team members to resolve discrepancies in billing statements.
  • Coordinated with departments to ensure timely invoice distribution.
  • Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
  • Processed invoices and payments accurately and promptly.
  • Assisted with other administrative tasks as assigned.
  • Managed all payments processing, invoicing and collections tasks.

Shipment Coordinator

Aerotek Staffing- C H Robinson
Atlanta, GA
01.2010 - 06.2014
  • Executed sequential paperwork preparation in QuickBooks/Pro Man to enhance processing efficiency.
  • Coordinated shipments, ensuring timely delivery and regulatory compliance.
  • Managed documentation for inbound and outbound freight to ensure accuracy.
  • Resolved shipment issues through effective communication with vendors and clients.
  • Collaborated with team members to optimize shipping processes and improve workflows.
  • Worked closely with warehouse staff to guarantee timely loading of products onto trucks for delivery.
  • Coordinated shipments to ensure timely delivery and compliance with regulations.
  • Managed documentation for inbound and outbound freight to maintain accuracy.
  • Organized logistics planning to optimize transportation efficiency and cost-effectiveness.
  • Collaborated with team members to streamline shipping processes and improve workflows.
  • Reviewed carrier performance metrics to identify areas for improvement in service quality.
  • Assisted in training new staff on shipment procedures and operational guidelines.
  • Inspected and verified incoming orders to ensure accuracy of shipments.
  • Reviewed all outgoing shipments for compliance with applicable safety standards and regulations.
  • Prepared documents for international shipments in accordance with customs regulations.
  • Processed invoices for payments related to transportation services provided by carriers.
  • Monitored freight costs and negotiated rates with carriers as necessary to reduce expenses.

Education

High School -

Brown High School
Atlanta, GA

Skills

  • Microsoft Office
  • Staff Training
  • Process improvement
  • Customer relationship management
  • Transportation logistics
  • Warehouse Operations
  • Communication Skills
  • Time Management
  • Shipping/Receiving
  • Interpersonal Skills
  • Team Management
  • Leadership
  • Conflict Resolution
  • Billing Specialist
  • Office Manager
  • Conflict resolution
  • Problem solving
  • Effective communication
  • Team leadership
  • Performance tracking
  • New vendor setup
  • Transportation management
  • Supply chain management
  • Teamwork
  • Team collaboration
  • Logistics coordination
  • Active listening
  • Team building

References

Excellent personal and professional will be provided upon request.

Executive Profile - Summary

Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Organizational Skills and Service Satisfaction. Proficient in job execution and proven track record of success in compliance and leadership.

Accomplishments

  • Recognition for 2 years as top performer bringing the most review on 2 major accounts

Timeline

Supply Chain Manager I

Amazon
02.2024 - 03.2025

Supply Chain Intermodal

Amazon
11.2022 - 02.2024

Amazon Freight Lead

Amazon
05.2019 - 11.2022

Transportation Specialist

Amazon
03.2017 - 05.2019

Driver Lead/Office Manager

Dickinson Fleet Services
07.2015 - 03.2017

Lead Inbound Billing Clerk

UPS Freight
05.2010 - 10.2014

Shipment Coordinator

Aerotek Staffing- C H Robinson
01.2010 - 06.2014

High School -

Brown High School

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