Summary
Work History
Education
Skills
Timeline
Intern

STACEY WILSON

Chipley,FL

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Work History

Customer Service Representative Health Insurance

MAXIMUS
07.2022 - 02.2023
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Handled customer inquiries and suggestions courteously and professionally.

MANAGER

LANDSHARKS SEAFOOD & OYSTER BAR
01.2019 - 11.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.

In-Home Senior Caregiver

MARTHA MCKNIGHT/ RICHARD MCKNIGHT
03.2020 - 07.2022
  • Provided mobility assistance such as walking and regular exercising.
  • Administered medication as directed by physician.
  • Provided transportation and appointments management.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Waitress/ Hostess

Boondocks Restaurant
03.2017 - 01.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.

Education

Master of Science - Master's Healthcare Administration Management

American InterContinental University
Atlanta, GA
06.2024

TECHNICAL - Computer Networking And Telecommunications

Florida Panhandle Technical College
Chipley, FL
01.2014

Skills

  • Computer Proficiency
  • Delivery Scheduling
  • Calm and Professional Under Pressure
  • Order Processing
  • Understanding Customer Needs
  • Employee Training
  • Food and Beverage Management

Timeline

Customer Service Representative Health Insurance

MAXIMUS
07.2022 - 02.2023

In-Home Senior Caregiver

MARTHA MCKNIGHT/ RICHARD MCKNIGHT
03.2020 - 07.2022

MANAGER

LANDSHARKS SEAFOOD & OYSTER BAR
01.2019 - 11.2022

Waitress/ Hostess

Boondocks Restaurant
03.2017 - 01.2020

Master of Science - Master's Healthcare Administration Management

American InterContinental University

TECHNICAL - Computer Networking And Telecommunications

Florida Panhandle Technical College

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STACEY WILSON