Stacey Wilson
Newark,Ohio
Summary
A dynamic leader with a proven track record in the Customer Service industry, notably with Licking County Humane Society and Big Brothers and Big Sisters. Excels in recruiting, retaining talent, and spearheading community initiatives. Demonstrates exceptional organizational skills and compelling leadership, ensuring project success and fostering significant and local business relationships. Achieved remarkable improvements in community engagement and staff development. Conscientious professional with extensive experience advocating for individuals and families' social and economic well-being. Skilled at providing guidance, support, and assistance. Strong communication and management skills and committed to improving community service.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Physician Center Clerk
Licking Memorial Health Systems
04.2025 - Current
- Collaborated with consulting physicians regarding scheduling patients within timeframes of treatment plan.
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
- Improved patient experiences by accurately meeting patients needs giving great customer service and detailed instructions of ongoing process.
- Coordinated patient referrals with specialists for optimal continuity of care throughout treatment process.
- Documented interactions using correct format, codes and facility standards for optimal medical care.
Volunteer Recruitment & Community Coordinator
Licking County Humane Society
01.2021 - 01.2025
- Coordinated resources to support new programs aimed at improving local services.
- Organized events to strengthen community ties and promote inclusivity.
- Resolved community disputes by facilitating open dialogues and discussions.
- Spearheaded fundraising efforts to support social and community service initiatives.
- Fostered strong relationships with local organizations for enhanced community collaboration.
- Coordinated volunteer efforts, ensuring efficient use of resources and maximum impact on the community.
Recruitment & Community Engagement
Big Brothers Big Sisters Licking & Perry Counties
01.2020 - 01.2024
- Conducted candidate interviews to assess qualifications and cultural fit with children and families.
- Enhanced candidate experience with personalized communication and feedback throughout the recruitment process.
- Built strong relationships with clients through regular communication and understanding of their unique needs.
- Organized and maintained applicant tracking and candidate management systems.
- Developed strong referral networks through active participation in industry groups, professional associations, or community organizations.
- Assisted in organizing job fairs or other recruitment events to increase brand awareness and attract top talent from diverse sources.
- Developed and implemented onboarding and orientation programs for new employees.
Assistant Manager
Victoria's Secret & PINK/ Bath & Body
02.2015 - 07.2020
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Cultivated a cohesive team environment by providing clear direction and support.
- Led training initiatives, enhancing employee skills and confidence.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Loan Officer
Wells Fargo & Company
03.2011 - 12.2015
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Advised clients on mortgage, education and personal loans.
Real Estate Agent
HER Realtors
05.2004 - 01.2012
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.
Training Supervisor
Longaberger Baskets
02.1992 - 03.2002
- Mentored new hires during their onboarding process, accelerating their integration into the company culture and work environment.
- Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
- Partnered with HR teams to align talent development initiatives with organizational goals, fostering a workforce equipped for success in a competitive market landscape.
- Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
- Updated employees with latest policies, procedures and compliance standards.
Education
BBA - Business Administration And Management
Mount Vernon Nazarene University
Mount Vernon, OH06-2015
Associate of Arts - Education
The Ohio State University
Columbus05-1992
Skills
- Results-oriented, high-energy, hands-on professional with a successful record of accomplishments in the Customer Service industry
- Strong community engagement
- High level of recruiting and retention in the field of work
- Experience facilitator with high level in human relations project management
- Staff training and development
- Established Training programs for new employees regarding all aspects of workplace performance and development in Human Resources
- Marketing communications
- Public relations abilities
- Local business relationships
- Problem solving abilities
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Public speaking
- Completing leadership skills
Certification
Real Estate License since 2002.
Timeline
Physician Center Clerk
Licking Memorial Health Systems
04.2025 - Current
Volunteer Recruitment & Community Coordinator
Licking County Humane Society
01.2021 - 01.2025
Recruitment & Community Engagement
Big Brothers Big Sisters Licking & Perry Counties
01.2020 - 01.2024
Assistant Manager
Victoria's Secret & PINK/ Bath & Body
02.2015 - 07.2020
Loan Officer
Wells Fargo & Company
03.2011 - 12.2015
Real Estate Agent
HER Realtors
05.2004 - 01.2012
Training Supervisor
Longaberger Baskets
02.1992 - 03.2002
BBA - Business Administration And Management
Mount Vernon Nazarene University
Associate of Arts - Education
The Ohio State University