Summary
Overview
Work History
Education
Skills
Certificationscourses
References
Timeline
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ELIJAH FORD

Bladensburg,MD

Summary

Highly motivated and detail-oriented Customer Service Specialist with a track record of providing exceptional support to clients and resolving complex issues promptly and efficiently. Demonstrated ability to build strong customer relationships, enhance satisfaction, and exceed service expectations through effective communication and problem-solving skills. Skilled in managing high-volume interactions, handling escalations, and maintaining a positive attitude in fast-paced environments. Dedicated to delivering personalized and empathetic service that fosters customer loyalty and trust.

Overview

11
11
years of professional experience

Work History

Sous Chef

SPS Cuisine
04.2023 - Current
  • Developed creative menu items and specials, balancing customer preferences with costeffective ingredients
  • Collaborated with executive chef to plan and execute catering events for up to 100 guests
  • Maintained high standards of cleanliness and organization in the kitchen to ensure food safety
  • Managed kitchen staff of 10, creating schedules and overseeing daily operations

Cashier/Customer Service

Restaurant Depot
01.2015 - 01.2016
  • Demonstrated strong communication skills by effectively resolving customer inquiries and concerns
  • Managed high-volume cash register with accuracy and efficiency in a fast-paced retail environment
  • Provided friendly and efficient customer service to ensure customer satisfaction

Cashier/Prep Cook

California Tortilla
01.2014 - 01.2015
  • Prepared and cooked menu items according to established recipes and quality standards
  • Efficiently processed transactions and provided excellent customer service in a fast-paced environment
  • Managed inventory and restocked supplies to ensure smooth operation of the kitchen
  • Collaborated with teammates to maintain a clean and organized work space

Personal Trainer

Muzcle Made
  • Continuously educate self on latest fitness trends and techniques to enhance training sessions
  • Conduct fitness assessments and provide nutritional guidance for client goals
  • Create customized workout plans and track progress for clients

Education

High school diploma -

Bowie High School
11.2024

Medical Technician -

South University

Skills

  • Customer service
  • Fitness programming
  • Strength training
  • Nutritional guidance
  • Food safety
  • Motivational coaching
  • Client progress tracking
  • Medical terminology
  • Communication
  • Problem-solving
  • Time management
  • Multitasking
  • Cash handling
  • Preparing deposits

Certificationscourses

  • Personal Trainer Certification, ISSA, 04/01/24
  • Fitness programming
  • Strength training
  • Nutritional guidance

References

References available upon request.

Timeline

Sous Chef

SPS Cuisine
04.2023 - Current

Cashier/Customer Service

Restaurant Depot
01.2015 - 01.2016

Cashier/Prep Cook

California Tortilla
01.2014 - 01.2015

Personal Trainer

Muzcle Made

High school diploma -

Bowie High School

Medical Technician -

South University

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ELIJAH FORD