Stacey Wong
Heber City,UT
Summary
Dynamic professional with a proven track record of fostering effective communication and collaboration across diverse teams. Experienced in serving as a liaison between support, product, and development teams to enhance problem resolution and streamline operations. Proficient in utilizing communication tools and platforms to facilitate cross-functional team collaboration. Strong interpersonal skills with a focus on negotiation and mediation to ensure alignment and foster a collaborative work environment.
Overview
8
8
years of professional experience
Work History
Director of Field Training
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05.2021 - Current
- Served as the primary liaison between contracted clinical educators and medical providers, establishing and maintaining clear channels of communication to ensure effective coordination of virtual and on-site training.
- Built an extensive network of clinical trainers proficient in leading aesthetic laser brands, ensuring comprehensive coverage for customer training needs.
- Conducted thorough assessments of trainer qualifications and credentials to ensure alignment with training requirements and customer expectations.
- Spearheaded the streamlining of the Vendor Management System (VMS), leading to efficient onboarding and management of hundreds of clinical trainers, resulting in $1.2 million in annual department revenue.
- Created standardized clinical feedback forms to gather insights from trainees, enabling continuous improvement and refinement of training programs.
- Developed detailed training packets incorporating operator manuals and Quick Reference Guides (QRGs), enhancing staff proficiency in operating aesthetic laser equipment.
Manager of Sales Team
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01.2019 - 05.2021
- Verified and documented sales agreements with meticulous attention to detail, ensuring accuracy and compliance.
- Tracked customer feedback and increased satisfaction by 25%, providing insights for continuous improvement.
- Implemented proactive monitoring for team reporting processes, enhancing efficiency and accountability.
Sales Admin to the CEO
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03.2018 - 01.2019
- Processed sales orders with precision and accuracy, directly assisting the CEO.
- Provided comprehensive product knowledge to customers, enabling informed purchasing decisions.
- Upheld company policies and standards while delivering exceptional customer service.
Restore Sales Associate and Coordinator
Restore Habitat for Humanity
03.2016 - 03.2018
- Designed innovative furniture and small goods displays aimed at enhancing buyer interest and driving purchases.
- Coordinated donor pickups to replenish store merchandise, ensuring a steady supply of inventory to meet customer demand.
Education
Bachelor of Arts -
University of North Carolina - Chapel Hill
Chapel Hill, NC06.2006
Skills
- Advanced proficiency in communication tools and platforms (Slack, Microsoft Teams, Google Meet, etc)
- Experience in conducting effective meetings and presentations
- Strong interpersonal skills with a focus on negotiation and mediation
- Organizational and prioritization abilities
- Strategic thinking and customer focus mindset
- Operations Management
- Strategic Planning
- Verbal and written communication
Timeline
Director of Field Training
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05.2021 - Current
Manager of Sales Team
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01.2019 - 05.2021
Sales Admin to the CEO
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03.2018 - 01.2019
Restore Sales Associate and Coordinator
Restore Habitat for Humanity
03.2016 - 03.2018
Bachelor of Arts -
University of North Carolina - Chapel Hill
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