Stacey Wong, CMA
Saint Paul,MN
Summary
Industrious Center Manager and CMA dedicated to keeping operations efficient and smooth by delivering successful leadership and team management at all levels. Experienced in administering budgets, overseeing personnel needs and solving routine and complex problems. Familiar with healthcare markets and proactive in capturing new customers and business opportunities.
Overview
7
7
years of professional experience
Work History
Center Manager II
MedExpress Urgent Care
West Saint Paul, MInnesota
03.2022 - Current
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations at two busy urgent care clinics.
- Managed work and performance of more than 25 employees.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Prepared and retained records, files and reports according to various government and practice standards.
- Confirmed availability of sufficient supplies for delivery of quality patient care orders.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and patients for continued clinical readiness.
- Recruited, hired and coached employees to offer high-quality, genuine, caring and friendly care to patients.
- Ordered all medical supplies and kept check on inventory levels.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Spearheaded and implemented new projects to expand scope of engagement.
- Implemented Kanban use, a lean method to decrease waste and streamline supply ordering and stocking.
CMA Clinic Support Specialist
M Health Fairview
Minneapolis, MN
08.2019 - 03.2022
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Offered assistance to patients, locating previous medical records and imaging.
- Collected and documented patient medical information.
- Utilized effective communication and active listening skills when interacting with physicians, nursing staff and patients.
- Coordinated with appropriate administrative staff to address clinical, operational and financial questions.
- Discussed medical histories with patients in effort to provide most effective medical advice.
CMA Care Coordinator
M Health Fairview
Saint Paul, MN
04.2016 - 08.2019
- Provided care coordination for all chronic disease and MAT patients.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Took patient vital signs, height and weight measurements and monitored lab results and patient wellbeing.
- Increased medication and medical terminology knowledge through research and continuing education.
- Reported changes in patient status regarding drug therapy.
- Administered medications to patients and remained vigilant for negative side effects.
- Kept digital records of patient details, medications, billing and other activities.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted in establishing Suboxone program and was the lead for the Suboxone program.
CMA
M Health Fairview
Saint Paul, MN
12.2014 - 04.2015
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
- Administered medications to patients and remained vigilant for negative side effects.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Education
Bachelor of Science - Psychology
Penn State
University Park, PAAssociate of Science - Medical Assistant
Anoka Technical College
Anoka, MN06.2004
Diploma - Child Development
Anoka Technical College
Anoka, MN06.1999
Skills
- Administrative Management
- Project Management
- Policy Development and Enforcement
- Routine Inspections
- Urgent Care
- Operating Plans Development
- Continuous Improvement Planning
- Operational Records Maintenance
- Employee Work Scheduling
- Team Meeting Management
- Status Updates
- Motivational Leadership
- Financial Reporting Coordination
- Accounts Payable and Accounts Receivable
- Employee Training Program
- Employee Performance Evaluations
- Employee Recruitment and Hiring
- Best Practices and Standards
- Administrative Staff Supervision
- Electronic Health Records Systems
- Procedural Changes
- Problem Identification
- Quality Improvement Plans
- Health Information Systems (HIS)
- Corrective Actions
- Inventory Accuracy
- Customer Loyalty
- Occupational Medicine
- Interdisciplinary Care
- Creative Thinking
- Human Resource Management
- HIPAA Guidelines
- Profitability Strategies
Timeline
Center Manager II
MedExpress Urgent Care
03.2022 - Current
CMA Clinic Support Specialist
M Health Fairview
08.2019 - 03.2022
CMA Care Coordinator
M Health Fairview
04.2016 - 08.2019
CMA
M Health Fairview
12.2014 - 04.2015
Bachelor of Science - Psychology
Penn State
Associate of Science - Medical Assistant
Anoka Technical College
Diploma - Child Development
Anoka Technical College
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