Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Stacey Zauel

Sandy,Utah

Summary

Operations Analyst with expertise in data analytics and process optimization. Proven ability to identify business needs and implement solutions that enhance accuracy and efficiency. Recommendations based on data findings have consistently driven business effectiveness. Strong work ethic and adaptability enable quick mastery of new skills and effective independent work.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Operations Analyst Senior

Select Health Pharmacy Department
Murray, Utah
06.2022 - Current
  • Performed data analysis to identify opportunities for streamlining processes through automation.
  • Created detailed documentation outlining procedures for all operations-related activities.
  • Analyzed key performance indicators to identify effective strategies.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Implemented strategies to take advantage of new opportunities.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans.
  • Evaluated needs of departments and delegated tasks to optimize overall production.

Supervisor

Select Health Medicare Department
Murray, Utah
01.2016 - 06.2022
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Trained new employees on company policies and procedures.
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Developed strategies to improve team performance and productivity.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Created new strategies for improving customer service standards within the organization.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.

Supervisor

SELECT Health Network
Murray, UT
04.2011 - 01.2016
  • Trained new employees on company policies and procedures.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Developed strategies to improve team performance and productivity.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Created new strategies for improving customer service standards that were in line with operational standards.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Monitored employee attendance, addressing any punctuality or absenteeism issues.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Implemented quality control measures, significantly reducing error rates.
  • Complied with company policies, objectives and communication goals.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Trained new employees on company policies, job duties, and performance expectations.

Supervisor

SELECT Health Network
Murray, Utah
03.2007 - 04.2011
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Maintained accurate records for tracking progress and performance of team members.
  • Identified process improvements that could reduce costs or improve service quality and efficiency levels.
  • Developed and implemented policies and procedures for efficient workflow.
  • Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
  • Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
  • Partnered with vendors to negotiate contracts for services related to operations.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.

Auditing Manager

SELECT Health Network
Murray, Utah
07.2000 - 04.2007
  • Documented audit results in accordance with established protocols and guidelines.
  • Provided training and guidance on internal controls to staff members.
  • Prepared reports summarizing audit results for the Executive team's review.
  • Coordinated with stakeholders for resolution of discrepancies identified during audit process.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Ensured compliance with applicable laws and regulations through regular review of organizational operations.
  • Documented audit findings and recommended corrective actions to management.
  • Utilized critical thinking skills when making decisions about patient care needs.
  • Provided detailed reports summarizing findings from reviews and analysis.
  • Worked closely with management team to provide updates on progress of reviews being conducted.
  • Documented all review processes including notes, observations, analyses, recommendations.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Negotiated settlements with responsible parties to maximize subrogation recoveries.

Education

Some College (No Degree) -

Salt Lake Community College
Salt Lake City, UT

Skills

  • Data analysis
  • Process automation
  • Key performance indicators
  • Quality control
  • Operational strategy
  • Collaboration skills
  • Tracking complaints
  • Problem solving
  • Critical thinking
  • Employee coaching

Certification

  • CI certificate

References

References available upon request.

Timeline

Operations Analyst Senior

Select Health Pharmacy Department
06.2022 - Current

Supervisor

Select Health Medicare Department
01.2016 - 06.2022

Supervisor

SELECT Health Network
04.2011 - 01.2016

Supervisor

SELECT Health Network
03.2007 - 04.2011

Auditing Manager

SELECT Health Network
07.2000 - 04.2007

Some College (No Degree) -

Salt Lake Community College

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