Summary
Overview
Work History
Education
Skills
Timeline
References
Hi, I’m

Stacey Zawacki

Jewett City,CT

Summary

Dynamic leader with a proven track record at Performance Overhead Door, enhancing client relationships and expanding market share through effective communication and problem-solving skills. Specializes in pet care and customer service, demonstrating significant achievements in business growth and team development. Expert in creating impactful client interactions and driving sales strategies.

Overview

27
years of professional experience

Work History

Performance Overhead Door
, CT

Residential Sales Manager
01.2013 - Current

Job overview

  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Established relationships with key clients, while maintaining existing customer base.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Participated in negotiations with vendors regarding product purchases or contracts.
  • Achieved company growth and brand development through market expansion and sales.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Established new accounts and serviced existing accounts maintaining professional relationships.
  • Supported sales team members to drive growth and development.
  • Developed and implemented sales strategies to increase market share.
  • Conducted market research and reported on competitors.
  • Executed strategic sales plans to expand customer base and revenue.
  • Managed daily operations of sales department, including supervision of staff members.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Resolved customer complaints regarding sales and service.
  • Performed sales consultations and educated clients on products and services.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Achieved cost-savings by developing functional solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Updated and maintained databases with current information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

John Gagnon's Pet Resort
Colchester, CT

Kennel Supervisor
04.2011 - 04.2012

Job overview

  • Coordinated adequate exercise time to keep dogs healthy and happy.
  • Maintained detailed records of each animal's medical history including vaccinations, treatments, medications, behavior assessments.
  • Facilitated communication between staff members regarding any changes in animal behavior or condition.
  • Maintained clean and orderly play yards, kennels and cages.
  • Assisted customers with selecting appropriate pets based on their lifestyle preferences and family size.
  • Followed consistent safety procedures, maintained visible animal identification and checked tags to minimize care errors.
  • Provided compassionate care for sick or injured animals while coordinating necessary treatment with veterinarians.
  • Administered medications and treatments as prescribed by veterinarians.
  • Treated superficial wounds and called in veterinarian assistance for more complex concerns.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Maintained detailed records of animal numbers, medical issues and behavioral concerns.
  • Assisted with grooming needs such as bathing and brushing fur coats when necessary.
  • Exercised animals to maintain physical and mental health.
  • Stayed on top of laundry, sweeping and disinfection protocols.
  • Kept dogs safe by remaining alert to environmental conditions and nearby animals.
  • Supported animal health by keeping areas clean, neat and properly sanitized.
  • Counseled clients on pet care topics including nutrition requirements, exercise regimens, behavioral problems.
  • Scheduled grooming and veterinary appointments for animals.
  • Ensured that all safety protocols were followed at all times within the facility.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Assessed animals for injury and illness.
  • Communicated regularly with management team regarding staffing concerns or other issues impacting operations.
  • Promoted optimal animal health by feeding and watering on regular schedule.
  • Created consistent workflows by assisting with washing, drying and folding duties.
  • Oversaw new intakes by assigning kennels and managing quarantines.
  • Ensured that all kennel areas were clean, sanitary, and in compliance with local regulations.
  • Walked and exercised dogs during owner absences.
  • Cleaned living areas to provide healthy environment for boarded animals.
  • Cleaned and maintained kennels, holding areas and surgical rooms.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Administered medications to animals.
  • Delivered excellent service to pet owners to drive repeat business.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Kept kennel clean and safe for animals by managing daily cleaning and maintenance schedules.
  • Walked dogs while enforcing good behavior and manners.
  • Prepared feeding schedules according to individual dietary needs while monitoring food consumption levels.
  • Developed training programs for new employees related to pet care and customer service standards.
  • Conducted regular inspections of kennels to ensure safe and healthy living conditions for animals.
  • Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
  • Followed precise feeding instructions and schedules for animals under care.
  • Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Monitored the health of all animals within the facility through observation and physical examinations.
  • Prepared food to meet needs of animals under care with appropriate meals.
  • Performed minor medical procedures such as administering medications or providing first aid when needed.
  • Fed and watered animals in care, following special diets and regular medication administration schedules.
  • Managed inventory of food supplies, bedding materials, cleaning products, veterinary supplies.
  • Responded to emergency situations involving animals in a timely manner.
  • Provided guidance to kennel personnel on animal handling techniques, health issues, safety protocols, and customer service policies.
  • Supervised and coordinated the daily activities of kennel staff, ensuring proper care for all animals.
  • Worked effectively in team environments to make the workplace more productive.
  • Recognized by management for providing exceptional customer service.
  • Managed household errands and other essential duties.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Maintained updated knowledge through continuing education and advanced training.
  • Operated a variety of machinery and tools safely and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Lord & Taylor Department Store, Polaris Shopping Mall
Farmington, CT

Fragrance Counter Manager
09.2004 - 12.2005

Job overview

  • Managed inventory of fragrances, cosmetics, and beauty products on the counter.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Analyzed store performance data on a regular basis to identify areas needing improvement or potential opportunities for growth.
  • Recruited and trained new employees to meet job requirements.
  • Assisted in developing visual merchandising strategies to promote new fragrances or products.
  • Implemented quality control measures to uphold company standards.
  • Scheduled staffing shifts for maximum efficiency during peak hours.
  • Educated clients on benefits of products with full consultation and cosmetic application.
  • Implemented merchandising displays and promotional products to meet marketing standards.
  • Attended trainings and seminars to gain product line proficiency.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed sales transactions and processed merchandise return, maintaining proper accountability of register.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Delegated work to staff, setting priorities and goals.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Resolved customer issues quickly and efficiently while maintaining positive relationships with customers.
  • Handled ordering process from vendors including tracking shipments and verifying accuracy of orders received.
  • Conducted regular staff meetings to discuss upcoming promotions or changes in policy or procedure.
  • Processed payments accurately and efficiently using POS system.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Ensured compliance with all applicable laws related to the sale of fragrances at the counter.
  • Maintained accurate records of daily sales transactions.
  • Assisted in daily store recovery and replenishment.
  • Performed daily opening and closing procedures at the fragrance counter.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed routine maintenance and repair.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Exceeded customer satisfaction by finding creative solutions to problems.

First Step, Inc
New London, CT

Employment Specialist
01.2001 - 04.2004

Job overview

  • Monitored client participation in assigned employment programs, ensuring compliance with all applicable regulations and standards.
  • Provided ongoing support and coaching to clients throughout the job application process.
  • Prepared and delivered presentations to community groups about employment services.
  • Assisted clients with developing an appropriate career plan that incorporated their skills and interests.
  • Evaluated effectiveness of existing programs by analyzing data from past placements; identified areas for improvement.
  • Developed individual employment plans tailored to clients' needs and career objectives.
  • Placed individuals in jobs based on skills, abilities and interests.
  • Facilitated the delivery of employment services to clients in accordance with program guidelines.
  • Compiled and reported on employment service metrics, such as placement rates and client satisfaction.
  • Assisted clients in completing job applications and preparing for job interviews.
  • Created and maintained a database of clients' employment preferences and outcomes.
  • Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
  • Conducted follow-up meetings with clients to ensure job satisfaction and retention.
  • Informed job applicants of duties and responsibilities, compensation, and benefits.
  • Collaborated with employers to identify current labor market trends and develop job opportunities for clients.
  • Created and maintained accurate records of client progress towards goals in a timely manner.
  • Managed rolling caseload of clients and maintained impeccable documentation.
  • Updated job search materials and resources to reflect current market conditions and trends.
  • Monitored clients' progress in securing employment and adjusted plans as necessary.
  • Advocated on behalf of clients with employers, negotiating accommodations or flexible schedules.
  • Provided comprehensive case management services to ensure successful job placement outcomes.
  • Counseled clients on resume writing, interviewing techniques, job search strategies, and other related topics.
  • Developed professional relationships with local businesses to secure employment opportunities for clients.
  • Collaborated with employers to identify job openings and arranged interviews for clients.
  • Evaluated the effectiveness of employment programs and made recommendations for improvement.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Provided career counseling and guidance to clients considering career changes.
  • Wrote job support plans with clients and provided follow-along supports to maintain client employment.
  • Maintained contact with employers regarding hiring needs, labor law requirements, wage information.
  • Delivered exceptional service level by listening to concerns and providing appropriate solutions.
  • Developed and implemented career development workshops for job seekers.
  • Coordinated activities between multiple agencies providing support services for individuals seeking employment assistance.
  • Conducted in-depth interviews with job seekers to understand their career goals and skills.
  • Facilitated workshops on resume writing, interview techniques, and job search strategies.
  • Assessed customer satisfaction levels through surveys or interviews; provided feedback to management team.
  • Conducted individualized assessments to determine client's eligibility for employment programs.
  • Researched local training opportunities and educational resources available to assist clients in achieving their desired objectives.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.

Shoprite Store
New London/Norwich, CT

Customer Service Manager
01.2000 - 01.2001

Job overview

  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Developed and implemented strategies for providing excellent customer service experience.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Recruited and trained new employees to meet job requirements.
  • Delegated work to staff, setting priorities and goals.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Implemented quality control measures to uphold company standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated and authenticated returns, exchanges and voids.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Identified needs of customers promptly and efficiently.

Kennedy Center
Trumbull, CT

Vocational Facilitator/Assistant Residential Mgr
02.1998 - 01.2000

Job overview

  • Maintained records of attendance, participation, and other relevant information.
  • Assessed participant learning needs in order to tailor sessions accordingly.
  • Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
  • Supported learners by providing additional guidance where necessary.
  • Adapted instruction methods based on participant feedback and engagement levels.
  • Evaluated facilitator performance against predetermined criteria set out by management.
  • Organized materials and resources required for each session in advance.
  • Resolved conflicts between participants using effective communication skills.
  • Encouraged collaborative problem solving through active listening techniques.
  • Provided feedback on team performance, identifying areas for improvement.
  • Facilitated group discussions and activities to ensure successful outcomes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked with cross-functional teams to achieve goals.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Managed household errands and other essential duties.
  • Analyzed data from monthly reports to determine potential areas for improvement in operational efficiency.
  • Conducted weekly staff meetings to ensure efficient communication and collaboration among team members.
  • Organized community events to foster positive relationships among residents.
  • Identified treatment goals based on individual diagnosis and history.
  • Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
  • Guided clients in developing skills or strategies for dealing with problems.
  • Developed client treatment plans based on research, clinical experience and client histories.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Education

University of New England
Portland, ME

Bachelor of Science from Psychology
12-1996

Skills

  • Pet and animal care
  • Applied behavioral analysis
  • Kennel experience
  • Guest Services
  • Dog handling
  • Effective communication
  • Problem solving
  • Emotional intelligence
  • Providing clients with Autism or behavioral issues life skills
  • Teaching clients how to create a résumé
  • Teaching clients how to apply for jobs
  • Creating mock interviews to prepare clients for interviews
  • Customer service

Timeline

Residential Sales Manager

Performance Overhead Door
01.2013 - Current

Kennel Supervisor

John Gagnon's Pet Resort
04.2011 - 04.2012

Fragrance Counter Manager

Lord & Taylor Department Store, Polaris Shopping Mall
09.2004 - 12.2005

Employment Specialist

First Step, Inc
01.2001 - 04.2004

Customer Service Manager

Shoprite Store
01.2000 - 01.2001

Vocational Facilitator/Assistant Residential Mgr

Kennedy Center
02.1998 - 01.2000

University of New England

Bachelor of Science from Psychology

References

References available upon request.

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Stacey Zawacki