Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Stacey Ann Richards

Morrisville,NC
Stacey Ann Richards

Summary

Goal-oriented individual seeking a position as a Supervisor in Inbound Sales in order to apply leadership and management skills to motivate team members and increase productivity Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

21
years of professional experience

Work History

Time Warner Cable/Charter
Morrisville, North Carolina

Inbound Sales Representative
09.2010 - Current

Job overview

  • Work in fast pace sales environment to acquire customers for new services using consultative need based sales process while maximizing revenue
  • Provide quality customer service to resolve complaints successfully
  • Exceed daily and monthly sales performance metric
  • Maintain data entry accuracy and productivity level of 95% or better

    • Charter
    4200 Paramount Pkwy Morrisville NC 27560

    IBS Sales Mentor
    10.2017 - Current

    Job overview

  • Substitute as supervisor while current supervisor was not available
  • Coach and motivate new hires by demonstrating the sale process, call flow and data entry
  • Educate agents on company products, promotions and competitive offers
  • Monitor agents side by side to ensure quality customer experience and sales process
  • Facilitate team meeting to deliver the most update to policy and procedure
  • Generate daily and weekly sale performance and productivity reports

    • State Farm Insurance
    Raleigh, North Carolina

    Insurance Producer
    11.2013 - 11.2014

    Job overview

  • licensed in Property and Casualty Provide insurance for customers\' homes and cars Bank Certified-providing refinancing of homes and cars Educate and customize home and auto policies.
  • Managed and recorded all leads from outbound telephone marketing.
  • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.

    • Belk
    Durham, North Carolina

    Benefit Cosmetic Consultant
    09.2006 - 02.2011

    Job overview

  • Provide individual sales and customer service.
  • Demonstrate products for customers, develop personal product plans Utilize relationship-management strategies to develop a large customer base.
  • Set weekly goals for 3 inside sales representatives.
  • Answered customers\' questions regarding products, prices and availability.
  • Emphasized product features based on analysis of customers\' needs.

    • IKON/Duke PRMO
    Durham, North Carolina

    Onsite Service Provider
    08.2005 - 09.2006

    Job overview

  • Managed incoming and outgoing mail for Duke PRMO Distribute office supplies, fax transmissions and mail to company personnel Processed E.O.B to designated departments Calculated charges for jobs performed and maintain billing log Respond to and coordinate all services call required by Duke PRMO staff.

    • Elite Stylz
    Durham, North Carolina

    Assistant Manager
    05.2003 - 08.2005

    Job overview

  • Oversaw full range of retail management responsibilities Assisted in merchandising Open/Closed store Handled customer service complaints and cash control Supervised and motivated employees.
  • Emphasized product features based on analysis of customers\' needs.
  • Set weekly goals for 5 inside sales representatives.

    • Education

    Northern High School

    High School Diploma
    2002

    Skills

  • Customer Service, Client Relationship Building, In/out Door Sales, Office
  • Administration
  • Excel at training and motivating staff Lead by example
  • Accustomed to working in fast paced, intense environment resulting in decisiveness and
  • ability to prioritize Highly organized Demonstrate strong work ethic Committed to
  • perform beyond expectations
  • Technology: Windows Microsoft office, excel, PowerPoint, internet
  • Self-motivated
  • Persuasive negotiator
  • Salesforce
  • Dedicated team player
  • People-oriented

    • Timeline

    IBS Sales Mentor

    Charter
    10.2017 - Current

    Insurance Producer

    State Farm Insurance
    11.2013 - 11.2014

    Inbound Sales Representative

    Time Warner Cable/Charter
    09.2010 - Current

    Benefit Cosmetic Consultant

    Belk
    09.2006 - 02.2011

    Onsite Service Provider

    IKON/Duke PRMO
    08.2005 - 09.2006

    Assistant Manager

    Elite Stylz
    05.2003 - 08.2005

    Northern High School

    High School Diploma

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    Stacey Ann Richards