Hi, I’m
Stacey Carvalho
"Don't just survive, thrive; embrace the challenges and let them fuel your growth."
Overview
25
years of professional experience
Work History
Wanderlust Enterprises, LLC
DIRECTOR OF OPERATIONS
06.2024 - Current
Job overview
- Responsible for building two luxury travel business opportunities: Wanderlux Yacht Charter in Boston and Casa Florecer, Costa Rica
- Wanderlux Yacht Charter - 2023 Prestige M48 Dual Hull
- Worked with Coast Guard and Charlestown Marina to get proper licensing and permits to provide 100 ton yacht charters
- Designed opulent interior suites and salons with opulence for luxury guests
- Chose bedding, art, dining settings, deck seating and outdoor entertainment areas
- Website - Created website
- Worked with template and integrated all necessary booking and accounting software
- Researched and managed all necessary software for booking, waivers, communication, billing and banking
- Marketing - Created brochures and promotional materials
- Presented at industry events
- Built and maintained hotel/hospitality referral relationships
- Staffing - Responsible for hiring/vetting Captains, deck hands, catering and cleaning services
- Guest Services - Provided personal concierge services on all charters
- Arranged special requests from high end clients, security and hotels
- Scheduled regular maintenance and arranged repairs
- Maintained quality control on all areas of the yacht
- Casa Florecer - Luxury home rental
- Provided interior design service for a 5 bedroom luxury home in Tamarindo Costa Rica
- Made decisions on furniture, lighting, art, decor, window treatments and security
- Procured all within the established budget and timeline
- Staged home for professional photography
- Worked with landscape design to make improvements to the pool and grounds
- Migrated property management over to Stay in Tamarindo, including rental listing, reservations, A/P and A/R, maintenance and on site staffing
Aprio, LLP
CHIEF OF STAFF, MANAGED SERVICES
10.2018 - 05.2024
Job overview
- Serve as the principal strategic advisor to the CEO, collaborating closely on the development and execution of company-wide initiatives to drive growth and operational excellence
- Lead cross-functional teams in the implementation of strategic projects, ensuring alignment with organizational goals and timelines, while paying meticulous attention to detail
- Spearhead communication efforts, both internal and external, to foster transparency, engagement, and alignment across all levels of the organization, leveraging exceptional collaborative skills
- Develop and cultivate strong relationships with key stakeholders, including board members, investors, and partners, to support the company's strategic objectives
- Implement process improvements and operational efficiencies through data-driven analysis and continuous optimization initiatives
HPC Technology Group, LLC
DIRECTOR OF STRATEGY & OPERATIONS
01.2014 - 10.2018
Job overview
- Transitioned firm to a fully remote business operation, ensuring legal, compliance and employee requirements across 9 states were captured
- Developed and executed strategic plans to drive revenue growth, streamline operations, and enhance customer experience, meticulously considering all details
- Led a team responsible for project management, process optimization, and performance analytics, resulting in improved efficiency and cost savings
- Collaborated with department heads to identify opportunities for innovation and implemented solutions to address challenges and capitalize on emerging trends
- Established and monitored key performance indicators (KPIs) to track business unit progress against strategic goals and drive data-driven decision-making
Summary
Dynamic and results-driven Chief of Staff adept at optimizing processes, fostering collaboration, and driving organizational success. Seeking to utilize extensive experience in strategic planning, project management, and team leadership, coupled with a background in graphic design, to optimize operations and facilitate innovation within a forward-thinking company.
Skills
Operational efficiency
Operations oversight
Strategic planning
Strategic planning and execution
Process improvement
Quality assurance
Cost control
Leadership training
Workforce planning
Performance analysis
Risk mitigation
Financial controls implementation
Operations management
Teamwork and collaboration
Team leadership
Decision-making
Staff training/development
Staff management
Employee development
Customer service management
Customer service
Employee relations
KPI tracking
Business leadership
Effective leader
Customer relations
Hiring and onboarding
Performance improvements
Relationship building
Organizational structuring
Human resources
Management team building
Scheduling
Department oversight
Business development
Client account management
Sound judgment
Sales tracking
Revenue generation
P&L Administration
Records organization and management
Change management
Business marketing
Special promotions planning
Calendar management
Accomplishments
Mergers & Acquisitions
Participated in the merger of HPC and Aprio. Worked with the legal and executive team to prepare required documentation during the due diligence process. Provided information necessary to integrate HPC team into Aprio’s cloud accounting teams.
Technology Partnerships
Participated in the merger of HPC and Aprio. Worked with the legal and executive team to integrate incoming firm tools and software staff within Aprio’s workflow, while maintaining security and seamless client experience.
Marketing Booklet
Participated in the merger of HPC and Aprio. Worked with the legal and executive team to create a services booklet that detailed all of the services we provided, teams that we work well with and ideal client profiles.
Wanderlux Yacht Charter Start Up
Created a website including logo and site design, professional photos, calendar, service offerings and pricing. Chose and integrated online marketing and booking software.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveTeam Building / Company RetreatsCareer advancementTimeline
DIRECTOR OF OPERATIONS
Wanderlust Enterprises, LLC
06.2024 - Current
CHIEF OF STAFF, MANAGED SERVICES
Aprio, LLP
10.2018 - 05.2024
DIRECTOR OF STRATEGY & OPERATIONS
HPC Technology Group, LLC
01.2014 - 10.2018
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