Summary
Overview
Work History
Education
Skills
Certification
Quote
Timeline
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Stacey Freihage

Stacey Freihage

Peosta,IA

Summary

Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition, and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations. Extensive background in finance, sales management, new market development and “go to market” strategies for targeted industries or channels.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Business Development Director/Sales & Marketing Manager

SERVPRO of Dubuque, Platteville & Monroe
04.2024 - Current
  • Lead the Sales & Marketing department for a SERVPRO franchise, driving revenue growth, market expansion, and customer satisfaction. Responsible for developing marketing strategies, managing sales operations, building a high-performing team, and maintaining strong relationships with clients and centers of influence (COIs).
  • Monitor, communicate, and respond to customer needs through surveys, follow-up calls, and site visits to ensure high levels of satisfaction.
  • Implement strategies for continuous improvement in customer service and retention.
  • Manage communications and relationships with COIs to maintain and grow referral networks.
  • Complete annual marketing needs assessments and develop franchise-specific marketing plans and budgets.
  • Facilitate franchise volume growth, increased market share, and maintain a robust sales pipeline.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Negotiated, prepared, and signed contracts with clients.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Monitored and analyzed accounting data and produced financial reports or statements with Quick Books.
  • Managed banking reconciliations and monthly balance sheet statements.
  • Maintained financial databases for data entry, tracking and reporting.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Account Manager/Sales Representative

PROPULSE
01.2023 - 01.2024
  • Identify and qualify new sales leads through proactive prospecting and market research.
  • Build and maintain strong relationships with key decision-makers at OEMs, including engineers, purchasing managers, and program managers.
  • Develop and present customized proposals and quotations that meet OEM requirements and budgets.
  • Maintain accurate sales records and reports.
  • Collaborate with the engineering team to develop new hose solutions for challenging applications.
  • Analyze hydraulic systems blueprints and specifications to identify optimal hose routing and pressure requirements.
  • Effectively utilize CRM and sales software to manage customer data and track sales activities.
  • Conduct in-depth needs assessments and understand the technical application requirements of hydraulic hose systems.

Account Executive

RIVER CITY LOGISTICS
01.2022 - 01.2023
  • Specialize in building lasting customer relationships by understanding their transportation needs and providing cost-effective solutions, while increasing overall revenue for the company. Manage operations by ensuring shipments are arranged accordingly to the specifications. Formulate competitive quotes based on seasonal market changes.
  • Participate in customers RFQs. Quote formal and spot bids and negotiate contracts and rate agreements.
  • Strategic account management by actively pursuing new business opportunities through multi forms of prospecting.
  • Communicate and work closely with a procurement team, shippers, receivers and carriers to ensure timely shipments.
  • Build all shipment and load information within Turvo.
  • Monitor market trends through load boards and equipment capacity.

Personnel Manager

PLATINUM SUPPLEMENTAL INSURANCE
01.2021 - 01.2022
  • Sells qualified applicants on a career in direct sales. Interview generated leads and converts leads to new hires in order to fill open sales representative positions available within sales teams located in 17 different states. Mentors, coaches and guides the newly hired representatives through the hiring process and possession of insurance license.
  • Demonstrate effective time management between the new hires and new leads.
  • Interview candidates, qualifying them to obtain a position with Platinum.
  • Communicate and document the new hire’s progress to team leaders.
  • Conduct one on one role-play with the new sales representative to prepare him/her for the field.
  • Call over 100 applicants per day for initial contact and follow-up for the sales position he/she applied for.
  • Update all information for the lead in Salesforce.

Finance Manager/Sales Specialist

FINNIN FORD & KIA
01.2016 - 01.2021
  • Secures funding for the purchase of new and used vehicles through private lenders while coordinating the process with sale’s staff and sales managers. Responsible for providing excellent customer service while directly working with customers on their car selection.
  • Analyze customer credit and financial statements for credit decisioning.
  • Increases revenue per contract through selling of extended service contracts, insurance, and other financial products.
  • Determines best financial package for clients while maintaining profit margin for the dealership.
  • Works on commission pay plan based on increased profits for the dealership, meeting a minimum required average profit margin of $1,300.00 per contract.
  • Reviews and interviews the credit worthiness of more than 100 applicants per month.
  • Maintains 97% customer satisfaction over all car deals.
  • Establishes ongoing relationships with new customers; providing excellent customer service during the purchase and maintaining communication after the sell to ensure satisfaction.
  • Negotiates pricing and financing options while closing and securing the sale.
  • Schedules appointments for prospective customers.
  • Career Note: Attended Ron Reahard F&I seminar. Received certification for Jim Ziegler’s Samurai F&I course. Completed the Professional F&I Management course through Cyclone Agency.

Finance Representative

RIVER VALLEY CAPITAL
01.2019 - 01.2020
  • Worked with transportation companies, owner operators and commercial equipment dealerships to secure equipment financing, building partnerships with key accounts and relationship managers. Actively worked prospects through the CRM to generate sales leads through cold calling, emailing and referral opportunities. Negotiated contract terms and pricing based on credit rating. Generated monthly business plans forecasts and sales goals for leadership review.
  • Partnered with trucking companies on expanding their fleet and structuring creative financing solutions, which allowed them to secure better and bigger contracts and, as a result, increase their revenue.
  • Established relationships with more than 100 prospects each month throughout tenure, leveraging a variety of relationship-building strategies and initiatives to secure new business and position the company as an industry leader.
  • Averaged 60 touchpoints a day and 1,100 minutes of talk time per month.
  • Prospected potential trucking companies outside of Salesforce through social media, LinkedIn and truck dealerships.
  • Utilized Salesforce to prospect and maintain sales pipeline every month.
  • Prospected strategic accounts within each territory that would generate high volume sales.

Mortgage Serving Loan Coordinator/Escrow Specialist/SBA Loan Support Specialist

HEARTLAND FINANCIAL SERVICES
01.2012 - 01.2016
  • Experienced lending professional boarding for an average of 300 loans per month, releases, pulled reports to maintain loans and accounts.
  • Acquired extensive understanding of credit policy, underwriting and risk management.
  • Oversaw all SBA reporting including verification with 100% accuracy.
  • Worked with internal auditors on a regular basis for FDIC and SBA.
  • Strong understanding of mortgage servicing, escrow analysis and SBA reporting.
  • Improved department efficiency by developing spreadsheets and scripts that managed all aspects of the loan review and data validation errors.
  • Assisted with end of year reporting of 1098 forms and reviewed for accuracy.

Sales Representative

KENDALL HUNT PUBLISHING
01.2006 - 01.2012
  • Consultative sales pitch that described how Kendall Hunt can fit the unique needs of each classroom and school district and fostered a mutually beneficial partnership.
  • Exceeded monthly KPI by utilizing email campaigns, cold calling and prospecting.
  • Specialized in selling talented & gifted curriculum to 25 states and exceeded quoted by 120%.
  • Prepared development plans for school districts to adopt while working closely with Kendall Hunt consultants to secure training and presentation roll out.
  • Consistently met and exceeded expected sales quota.
  • Designed a script program in Newark, New Jersey aimed for the school district to acquire $85,000 in talented & gifted curriculum with 15% growth the following year.
  • Extensive experience with internal and external customer service.

Education

Bachelor of Arts - Psychology, Minor in Business: Emphasis in Human Relations

University of Iowa
Iowa City, IA
01.1996

Skills

  • Revenue growth strategy
  • Client relationship management
  • Pipeline strategy development
  • Strong team leadership
  • Client account management
  • Effective team collaboration
  • Business development through cold outreach
  • Strategic opportunity assessment
  • Client needs evaluation
  • Persuasive sales presentations
  • Coaching development
  • Recruitment expertise
  • Project execution
  • Strategic marketing planning
  • Clear communication abilities
  • Analytical problem-solving
  • Loan documentation analysis
  • Financial credit assessment
  • Insight into logistics supply chain management
  • Sales leadership and training
  • Performance management
  • Creative advertising solutions
  • Invoice management
  • Monthly financial reporting
  • Account reconciliation expertise
  • Financial record management
  • Database management
  • Business management
  • Operational efficiency management
  • Financial analysis

Certification

  • Previously licensed in Credit Life & Disability
  • Previously licensed in Life Insurance
  • CEO of SAF Capital Solutions

Quote

You miss 100% of the shots you never take.
Wayne Gretzky

Timeline

Business Development Director/Sales & Marketing Manager

SERVPRO of Dubuque, Platteville & Monroe
04.2024 - Current

Account Manager/Sales Representative

PROPULSE
01.2023 - 01.2024

Account Executive

RIVER CITY LOGISTICS
01.2022 - 01.2023

Personnel Manager

PLATINUM SUPPLEMENTAL INSURANCE
01.2021 - 01.2022

Finance Representative

RIVER VALLEY CAPITAL
01.2019 - 01.2020

Finance Manager/Sales Specialist

FINNIN FORD & KIA
01.2016 - 01.2021

Mortgage Serving Loan Coordinator/Escrow Specialist/SBA Loan Support Specialist

HEARTLAND FINANCIAL SERVICES
01.2012 - 01.2016

Sales Representative

KENDALL HUNT PUBLISHING
01.2006 - 01.2012

Bachelor of Arts - Psychology, Minor in Business: Emphasis in Human Relations

University of Iowa

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