Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stacey Guzman

San Antonio

Summary

Dedicated professional with a strong work ethic and exceptional customer service skills, honed at Opportunity Home of San Antonio. Proven ability in data entry and problem-solving, effectively managing tasks and enhancing team communication. Maintaining organized environments and fostering positive client relations, ensuring seamless operations and resident satisfaction.

Overview

11
11
years of professional experience

Work History

Porter

Opportunity Home Of San Antonio
01.2023 - Current
  • Picking grounds.
  • Receive incoming calls on company work phone, reply to emails in a timely manner, as well as reply to chats.
  • take photos of any graffiti before and after, send emails to management with time stamp and location.
  • Sweep, dust, take trash out, and mop all common areas. Offices, restrooms, kitchen's, community rooms, main lobby's, and laundry rooms.
  • Communicate with my supervisor, and my team through emails, team chats, or group meetings, on any goals on any task that need to be meet.
  • Escort contractors A/C , Plumbers, Make ready contractor, Nsprie Inspector, and Firetrol, from unlocking and locking up once contractors are done.
  • Changing out air filters.
  • Setup calender invites for pest control of units and common areas, in a timely and proficient manner.
  • Communicate with FSS for monthly food bank pick-ups, day of scheduled food bank I drive in company truck to Matt Garcia load up and transport food to Midway, and help pass out to residents.
  • Escort Pest control ( Piped Piper ) into units for monthly treatments as scheduled. If any units need RCO (Roach Clean Outs, refuse entry, or PHK (Poor House Keeping) I send emails with unit number and provide photos of issue that needs to be addressed to management for these properties : Mission Park, Riverside, Lila Cockrell, South San, Midway, and Linda Lou.
  • Create work orders for Nspire for safety reasons, that require 24 hours completion.
  • Create and close work orders on elite.
  • look up summary report on elite.
  • create help log if having IT issue.
  • update spread sheet for CSS for example: units that have animals. I input unit number, and description of animal.
  • Assist with passing out notices to residents.
  • Assist residents on any concerns or issues that they be having. Help to the best of my knowledge. Communicating with my supervisor or Lead tech about any maintenance concerns that resident may have so that I can better assist.
  • Making sure that all properties are locked up and secured at the end of the work day.


Porter

San Antonio Independent School District
08.2016 - 03.2022
  • Maintained cleanliness and organization of common areas, ensuring a welcoming environment for all students and staff
  • Trained new staff on proper cleaning techniques and safety protocols, fostering a culture of compliance and teamwork.
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Cleaned and organized building areas as required.
  • Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.

Data Entry Clerk

OpenText
02.2014 - 01.2016
  • Logged into computer system to locate files that I had to complete for my work day
  • Remove files from box verify I had the correct files by looking up bar code number.
  • Worked on Bexar County Court Files and analyze them accordingly
  • Removed all staples from files
  • Sorted documents and maintained organized filing process.
  • made sure legal paper from file did not have any damage, if found any issues I had to upload any fix document.
  • reply to any emails team had in a timely manner or send emails on any questions or concerns I had.
  • Helped my team with any assignments that needed to be out to court in a proficiency manner.
  • Reprinted labels for files that were completed
  • making sure file labels were facing the proper way so that my team can identify and be sent to proper location when being shipped out.

Education

Innovative Approaches To Education
San Antonio, TX

Medical Billing And Coding

Southern Careers Institute
San Antonio, TX

Skills

  • Customer service
  • Strong work ethic
  • Problem-solving
  • Data entry
  • Computer skills
  • Microsoft Word
  • Microsoft outlook
  • Microsoft Excel
  • Customer and client relations
  • Computer proficiency
  • Professional communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Porter

Opportunity Home Of San Antonio
01.2023 - Current

Porter

San Antonio Independent School District
08.2016 - 03.2022

Data Entry Clerk

OpenText
02.2014 - 01.2016

Innovative Approaches To Education

Medical Billing And Coding

Southern Careers Institute

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