Summary
Overview
Work History
Skills
Timeline
Generic

Stacey Kingdom

Livonia,MI

Summary

I have over 14 years' experience in the dental field. I am x-ray certified and was a CDA. I enjoy working in the dental field and taking care of patients. Each office I have worked in, I was cross trained for both front office as well as on the clinical side. My passion in the dental field is sitting chairside. I am experienced as an assistant in general dentistry, endodontics and oral surgery.

I am a people person, who's focus has always been making sure others are taken care of. My personality suits patient care at the highest standard. I am punctual, reliable, hardworking and a team player.

Overview

13
13
years of professional experience

Work History

Dental Office Manager

Confidential
02.2023 - Current
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Dental Office Manager

Gentle Dental
09.2022 - 02.2023
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.

Surgical Assistant / Front Desk Treat Coordinator

Specialized Surgeons
09.2021 - 08.2022
  • Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
  • Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
  • Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
  • Aided in precise diagnosis by efficiently performing diagnostic imaging tasks such as x-rays and impressions.
  • Promoted a positive clinic environment with exceptional customer service skills when interacting with patients and families.
  • Reduced surgery downtime by maintaining a well-organized inventory of supplies and materials required for procedures.
  • Facilitated effective communication between patients, dentists, and other team members to ensure seamless coordination of care.
  • Supported smooth clinic operations with efficient handling of appointment scheduling, billing, and insurance claims processing.
  • Collaborated with dental team to develop individualized care plans, ensuring patient needs were met effectively.

Owner

Sycodrops LLC
12.2011 - 09.2019
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.

Skills

  • Treatment Planning
  • Dental software proficiency
  • Insurance billing
  • Schedule management
  • HIPAA compliance
  • Patient care
  • Patient relations
  • Patient scheduling
  • Office administration
  • Computer skills
  • Customer service
  • Team leadership
  • Good judgment
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Adaptability and flexibility

Timeline

Dental Office Manager

Confidential
02.2023 - Current

Dental Office Manager

Gentle Dental
09.2022 - 02.2023

Surgical Assistant / Front Desk Treat Coordinator

Specialized Surgeons
09.2021 - 08.2022

Owner

Sycodrops LLC
12.2011 - 09.2019

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Stacey Kingdom