STACEY L. BROWN
Customer Service Data Entry Clerk
Maricopa,AZ
Summary
Exceptional communicator with a proven track record of defining and addressing clients’ issues and establishing an effective rapport with customers. Fast learner, excellent at acquiring new systems and technology with a high sense of innovation needed to make impactful changes and growth. Strong written and verbal communication skills. Seasoned team leader/player, encouraging team communication and cooperation, as well as, creating continuous improvement across all internal systems. Detail-oriented and meticulous, capable of verifying documents and maintaining completeness/accuracy in all transactions. Business-oriented, able to seize development opportunities, cultivate productive partnerships, and coordinate workflow to meet expectations and goals. Strong analytical skills combined with the ability to make sound data-driven decisions. Critical thinker with advanced planning skills, choosing the appropriate course of action. Superb experience in handling records management and data entry. Efficient multitasker, expert at organizing priorities and working under pressure in a fast-paced environment to tight deadlines.
Overview
15
15
years of professional experience
13
13
years of post-secondary education
Work History
Home Health Care Attendant
Ability360 Home Care Services
Coolidge, AZ
10.2018 - Current
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Promoted development of healthy lifestyle to meet health and wellness objectives.
- Assisted elderly clients in daily activities, physical transfers and care for incontinence.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Completed medical and program reports and maintained records following clinic standard operating procedures.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Increased medication and medical terminology knowledge through research and continuing education.
Senior Living Coordinator/Data Entry Clerk
Contractor-A Place For Mom
Remote
02.2020 - 02.2021
- Managed and screened 100+ inbound/outbound senior living and care inquiries a day.
- Corrected data entry errors to prevent duplication or data degradation.
- Added documents to file records and created new records to support filing needs.
- Increased data-entry productivity by maintaining detailed logs of data projects, identifying issues and improving them.
- Increased customer satisfaction by resolving issues.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
Administrative Direct Support Professional
The Jackson Home
Cincinnati, OH
01.2012 - 12.2017
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Led patient or group recreational activities for enhanced patient outcomes.
- Completed regular check-ins and progress report for each client.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Monitored clients' overall health and well-being and noted significant changes.
- Maintained entire family's schedule and organized events.
- Recorded status and duties completed in logbooks for management.
- Supervised daily activities and provided assistance to staff.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Transported clients to and from medical appointments with safety and efficiency.
Data Entry Operator
Contactor-U.S. Bank
Cincinnati, OH
04.2017 - 10.2017
- Completed data entry tasks with accuracy and efficiency.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Scanned documents and saved in database to keep records of essential organizational information.
- Evaluated source documents to locate needed information.
- Maintained files, records and chronologies of entry activities.
- Organized, sorted and checked input data against original documents.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Reviewed completed work for compliance with regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Opened incoming mail to sort according to sizes, batch numbers and types.
Direct Support Professional
Donty Horton Home Care
Cincinnati, OH
05.2013 - 08.2016
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Assisted patients adjusting to hospital procedures using highly structured settings.
- Supervised daily activities and provided assistance to staff.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Assisted with daily living activities, running errands and household chores.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
Education
No Degree - Computer Applications
Rio Salado Community College
Tempe, AZ 01.2010 - Current
Digital Telecommunications Certificate: Customer Service - Telecommunications
Rio Salado Community College
Tempe, AZ 01.2006 - 02.2006
Skills
Creative problem solving
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
Senior Living Coordinator/Data Entry Clerk
Contractor-A Place For Mom
02.2020 - 02.2021
Home Health Care Attendant
Ability360 Home Care Services
10.2018 - Current
Data Entry Operator
Contactor-U.S. Bank
04.2017 - 10.2017
Direct Support Professional
Donty Horton Home Care
05.2013 - 08.2016
Administrative Direct Support Professional
The Jackson Home
01.2012 - 12.2017
No Degree - Computer Applications
Rio Salado Community College
01.2010 - Current
Digital Telecommunications Certificate: Customer Service - Telecommunications
Rio Salado Community College
01.2006 - 02.2006
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