Stacey Lynn Tilden
Huntsville,TX
Summary
Enthusiastic Senior Operations Manager offering a 20-year background overseeing production of goods and provision of services in many different industries. Polished in chalking out operational systems and processes, examining financial data and conducting quality control checks. Cost-conscious and communicative professional familiar with business principles and operational management and budget development practices.
Overview
25
25
years of professional experience
Work History
Senior Operations Manager
DISYS, LLC
05.2010 - Current
- Managed efficiency for a team of 200+ employees including operations, payroll and benefits
- Extensive knowledge and utilization of entire Microsoft Office Suite
- Regularly created policy, research and negotiation documents
- Systems Admin for Concur and Workforce platforms for IT Team
- Fostered seamless interdepartmental communication and collaboration
- Facilitated and created all training for multiple staff engagement systems
- Created quarterly surveys for company-wide feedback and enrichment
- Coordinated travel for 10000+ employees company wide
- Created Policies and Procedures for all company travel and expense
- Successfully implemented Concur Travel & Expense Web System and App for entire company
- Administrator and Point of Contact for all Concur Travel and Expense
- Project Administrator for all American Express and FedEx
- Conducted all negotiations with Airlines, Hotels and Car Rental Companies
- HR point of contact for all of North Carolina and Tampa
- Oversaw clerical matters, including data entry, filing, spreadsheet creation, and project initiation
- Conducted all Purchasing for Raleigh, Charlotte and Tampa offices
- Assisted in reconciliation of the Raleigh Office P&L
- Expressed insight, reported progress, and addressed impediments in meetings with management
- Point of contact between the consultants, clients and DISYS
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Prepared documents for internal and external audits.
- Allocated resources to planned programs according to business objectives.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Procured contracting arrangements with sub-contractors and service providers.
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced operational risks while organizing data to forecast performance trends.
HR/Office Manager
Icarus Studios, LLC
01.2007 - 01.2010
- Managed an office of 120+ employees
- Fostered seamless interdepartmental communication and collaboration
- Researched, documented, and implemented all benefits, including insurances and payroll
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Audited account files and produced monthly reports.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Built and managed processes for tracking and monitoring department performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Reconciled account files and produced monthly reports.
- Edited documents to improve accuracy of language, flow, and readability.
HR/Assistant Store Manager
Gap, Inc
01.2006 - 01.2007
- Reported directly to Head of Store
- Managed a staff of 65+ employees
- Assisted with interview process, recruitment, and performance reviews
- Performed bookkeeping duties, including managing benefits
- Generated reports, sales plans, and credit application paperwork
- Prepared corporate walk-throughs and team-building exercises
HR/Accounting and Billing Specialist
Ruekert-Mielke, Inc
01.2001 - 01.2006
- Reported directly to the Chief Financial Officer of Civil Engineering
- Generated payroll and billing invoices (municipalities)
- Assisted in all facets of the Human Resources Department, of the Employee Morale and Relations Committee
- Organized data entry, document creation, presentation set-up, and cash handling
- Provided superior customer service by responding to clients’ billing questions
Sales Manager
Boston Store, Inc
01.1999 - 01.2001
- Reported directly to the Store Manager
- Supervised a staff of 45+ employees
- Conducted recruitment, interviews, hiring processes, and performance reviews
- Generated reports, records, sales plans, credit application reviews, and payroll
Education
Bachelor of Science - Human Resources Management
Carroll College
Waukesha, WI2007
Skills
- Operations Management
- Microsoft Office Suite, including Excel, Word and PowerPoint
- Proficient in Concur Travel & Expense
- Working Knowledge of PeopleSoft
- Audit and Reconciliation
- System Admin for Concur and Workforce
- Performance Monitoring and Evaluation
- Employee Coaching
Timeline
Senior Operations Manager
DISYS, LLC
05.2010 - Current
HR/Office Manager
Icarus Studios, LLC
01.2007 - 01.2010
HR/Assistant Store Manager
Gap, Inc
01.2006 - 01.2007
HR/Accounting and Billing Specialist
Ruekert-Mielke, Inc
01.2001 - 01.2006
Sales Manager
Boston Store, Inc
01.1999 - 01.2001
Bachelor of Science - Human Resources Management
Carroll College
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