Stacey N. Mickel
Roebuck,SC
Summary
Seeking to secure a position with a reputable company utilizing both academic and occupational skills in a positive environment. Summary of Qualifications Set high standards and expect quality in work performed, strive to perform beyond expectations Excellent communication skills, able to develop positive rapport with individuals Self-motivated, able to take initiative, adapt to new concepts, work well under pressure, dedicated Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
Remote Coordinator of Customer Technical
Verizon Wireless
05.2006 - 08.2023
- Provided support concerning wireless malfunctions
- Promote the best customer service offers, communicating effectively with internal and external customers utilizing active listening and effective questioning skills
- Participate as a team player assisting teammates to resolve customers issues in a customer-focused and quality driven environment
- Confirmed, documented critical issues that may impact customers
- Mentored and assisted peers with documenting information for network trouble tickets
- Stayed knowledgeable about new products and software releases for multiple electronic devices
Customer Support Coordinator
Charter Communications
11.2002 - 05.2006
- Performed customer support services under close supervision
- Interacted with the public to assist in resolving billing and service concerns,
- Promoted cable services and provided service-troubleshooting diagnostic support,
- Sold special services and packages for both cable and internet over the phone.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Maintained detailed records of customer interactions, identifying trends to inform continuous improvement efforts.
Administrative Assistant
The Money Store
05.2002 - 11.2002
- Managed store, performed opening and closing procedures, issued payday advances to customers, was responsible for record-keeping, handled large amounts of money and mad bank deposits, performed outside marketing to draw customers to store.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Representative
Teletech-United Parcel Service, UPS
08.1999 - 05.2002
- Accepted incoming calls from customers and entered data into computer, utilized available resources and technology to develop and deliver solutions/alternatives consistently and accurately.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science Degree - Criminal Justice
University of South Carolina
Spartanburg, SC07.1999
Associate of Science Degree - Computer Science
Spartanburg Methodist College
Spartanburg, SC06.1996
Skills
- Microsoft Office Suite (Outlook, Word, and Excel)
- Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari)
- Macintosh machines, MS Office, PowerPoint, Windows
- Team Leadership
- Recordkeeping
- Consulting
- Resource Allocation
- Data Entry
- Customer Service
- Problem Solving
- Support Services
- Financial Management
- Administrative Leadership
- Creative Thinking
Timeline
Remote Coordinator of Customer Technical
Verizon Wireless
05.2006 - 08.2023
Customer Support Coordinator
Charter Communications
11.2002 - 05.2006
Administrative Assistant
The Money Store
05.2002 - 11.2002
Customer Service Representative
Teletech-United Parcel Service, UPS
08.1999 - 05.2002
Bachelor of Science Degree - Criminal Justice
University of South Carolina
Associate of Science Degree - Computer Science
Spartanburg Methodist College
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