Stacey “Nikki” Driy

Work History

T.C. Jacoby & Co., Inc.

02.2019 - 10.2024

Supervised operations staff and kept employees compliant with company policies and procedures.
Conducted monthly 1 to 1 meetings, identifying any concerns, discuss areas for improvements, and obtain feedback with workloads, personal well being, and intradepartmental development
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Conducted monthly interdepartmental meetings with accounting, risk management and sales to ensure we are meeting their needs
Led or participated in several projections including creating and documenting processes & procedures in SweetProcess for CSRs & logistics, assist with development & testing internal ERP system, research & demo new CRM programs
Identified areas with potential cost savings and negotiated pricing resulting in substantially discounted prices with UPS and warehousing company-wide.
Led hiring process and training of new hires to fulfill business requirements.
Developed, onboarded, and maintained relationships with external vendors and suppliers.

T.C. Jacoby & Co., INC

02.2014 - 02.2019

Process orders from buyers and to suppliers
Allocate loads in inventory to efficiently meet buyers needs
Negotiate contracts with steamship lines and haulers to achieve maximum profit
Arrange transportation from door of supplier to port at destination including trucking, intermodal, and ocean vessel
Obtain and file proper certificates, customs reporting, and documents to ensure shipment is compliant
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Trained new hires and continued mentor and lead through their development

CH ROBINSON WORLDWIDE INC

02.2005 - 02.2014

Worked directly with customers, agents, shippers, steamship lines, and customs representatives.
Processed shipments from origin port to delivery at customer's door via ocean or air
Performed harmonized tariff classification functions for imported freight
Completed customs clearances of freight including FDA, FWS, DOT, HAZ-MAT, USDA via ABI in a compliant manner
Supervised team of 6 with scheduling, approving payroll, overrides, and signing checks
Responsible for training employees with procedures and processes
Conducted annual reviews
Worked daily with AS400, Microsoft Excel, and Microsoft Outlook.

Amerilink

01.2004 - 02.2005

Answered customer calls and assisted with trouble-shooting issues and questions
Processed call tickets with proper coding for billing
Evaluated and adjusted routes to achieve daily objectives in the most efficient manner
Assisted technicians with calls to clients, finding help, and potential issues
Trained, mentored and guided junior employees in proper procedures and daily work performance.

NATIONAL CITY BANK

01.2000 - 01.2004

Conducted weekly sales meetings
Met and exceeded both individual and branch goals
Conducted monthly branch audits with tellers, vault, and ATM
Opened new bank accounts, loans, IRAs, and Annuities
Closed auto and home equity loans
Managed a team with accurate transaction and account processing.
Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
Set schedule for tellers and customer service representatives.