Summary
Overview
Work History
Education
Skills
Timeline
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Stacey T. Phifer

High Point,NC

Summary

Diligent Healthcare professional adept at maintaining seamless medical office operations with high attention and passion to customer service. Superior work ethic with strong dedication to efficiency and top-notch patient care. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

15
15
years of professional experience

Work History

Office Specialist

Atrium Healthcare
05.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Fax or internal in basket doctors and nurse practitioners for updated referral request for pediatric speech, occupational and physical therapist.
  • Use instant message to inform 9 therapist of appointment arrivals.

Customer Service Representative II

Savista
07.2021 - 04.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times. Answer questions regarding health insurance billing for 6 different hospitals
  • Process payments for outstanding balances using via text message to pay system. Meet performance metrics and collection goals each month.
  • Provided customer service to insurance company representatives, attorney, records release companies.

PATIENT SERVICES REPRESENTIVE II

Wake Forest Baptist Health
03.2019 - 11.2020
  • Managed inbound call and place outbound calls patients to pre-register for upcoming specialist office visits.
  • Verified patient demographic's and medical insurance.
  • Calculate and collect co- insurance estimates and copays for visits.

BUSINESS OFFICE MANAGER

Guilford House Assisted Living
09.2015 - 07.2018
  • To assist Human Resources Department with onboarding new hires, running background check and scheduling interviews.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Performed billing, collection and reporting functions for office generating over $100,000 each month

PARAOPTOMETRIC TECHNICIAN

Traid Eye Center
05.2008 - 07.2014
  • Served as lead ophthalmic technician in organizing daily activates, trained new hires and ordered supplies and contacts.
  • Performed ocular fundus photography, tested visual acuity, trained patients on insertion and removal of contacts.
  • Transcribe for doctor's and send in prescriptions.

Education

Associate of Business Administration - Human Resources Management

Guilford Technical Community College
Jamestown, NC
01.2024

Human Resources Certification -

Guilford Technical Community College
Jamestown, NC
12.2021

ASSOCIATES DEGREE - MEDICAL ADMINISTRATION

ECPI UNIVERSITY
Greensboro, NC
05.2008

Skills

  • EPIC
  • Referral Coordinator
  • Patientco software
  • Collections management software
  • Livevox software
  • Microsoft Office
  • Patient Registration

Timeline

Office Specialist

Atrium Healthcare
05.2022 - Current

Customer Service Representative II

Savista
07.2021 - 04.2022

PATIENT SERVICES REPRESENTIVE II

Wake Forest Baptist Health
03.2019 - 11.2020

BUSINESS OFFICE MANAGER

Guilford House Assisted Living
09.2015 - 07.2018

PARAOPTOMETRIC TECHNICIAN

Traid Eye Center
05.2008 - 07.2014

Associate of Business Administration - Human Resources Management

Guilford Technical Community College

Human Resources Certification -

Guilford Technical Community College

ASSOCIATES DEGREE - MEDICAL ADMINISTRATION

ECPI UNIVERSITY

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