Staci A. Colacicco
Tracy,CA
Summary
Highly organized and detail-oriented billing and administrative professional with extensive expertise in financial operations, dispatch coordination, and team leadership. Adept at managing billing workflows, closing work orders, and financial reconciliation while leveraging Enterprise Business Suite (eBS), Salesforce, and third-party billing portals to ensure accuracy and efficiency. A strategic problem solver with a strong track record in customer service, process improvement, and reporting. Thrives in high-volume environments, optimizing operations and driving business success.
Experienced with managing comprehensive billing operations, ensuring accuracy in financial transactions and compliance. Utilizes strong organizational skills and attention to detail to streamline billing processes and resolve discrepancies. Knowledge of team leadership and workflow optimization to enhance productivity and efficiency.
Overview
16
16
years of professional experience
Work History
Billing Supervisor
GNCO, Inc. (Cromer Inc.)
09.2021 - Current
- Lead and train a team of billing specialists, ensuring accuracy and efficiency in financial transactions
- Manage daily billing operations, including invoice processing, payment tracking, and account reconciliation
- Administer third-party billing portals, streamlining integration and accurate processing
- Utilize Salesforce for work order closures, ensuring financial tracking and reporting accuracy
- Leverage Enterprise Business Suite (eBS) for financial reporting and reconciliation
- Develop and implement billing procedures to enhance workflow efficiency and compliance
- Conduct staff training to foster a high-performance work culture
- Resolve billing discrepancies and customer inquiries, maintaining strong client relationships
- Generate financial reports, analyze billing metrics, and provide strategic insights for management decisions
Service Administrator & Dispatcher
Cromer Inc. (Lift Truck Services Inc.)
09.2018 - 09.2021
- Managed service scheduling and technician dispatch, ensuring timely responses
- Acted as a liaison between customers, technicians, and management to streamline communication and resolve issues
- Maintained accurate service logs, work orders, and customer records
- Processed invoices and payments, monitoring outstanding balances for financial accountability
- Ordered and tracked equipment and parts essential for service operations
- Compiled performance reports, analyzing service efficiency and operational effectiveness
Administrative Assistant
Lift Truck Services Inc.
11.2012 - 09.2018
- Provided executive support, managing schedules, communications, and operational tasks
- Oversaw customer invoicing, accounts receivable collections, and payment processing
- Coordinated service calls and technician dispatch while maintaining detailed financial records
- Processed payroll, managed vendor payments, and ensured accurate bookkeeping
- Assisted customers with inquiries, problem resolution, and service quotations
- Prepared bills of lading for equipment shipments and coordinated logistics
Virtual Customer Loyalty & Retention Specialist
Comcast Corporation
04.2011 - 10.2012
- Provided strategic customer support, identifying retention opportunities and resolving account concerns
- Processed payments, established autopay arrangements, and managed past-due accounts
- Scheduled technician appointments and troubleshooting efforts
- Promoted product enhancements through upselling, driving increased customer loyalty
Credit & Collection Tier II Specialist
Comcast Corporation
03.2009 - 04.2011
- Managed collections for business and residential accounts, negotiating payment solutions and settlements
- Researched and resolved complex billing discrepancies and delinquency issues
- Processed service interruptions and account restorations, ensuring compliance with credit policies
Education
High School Diploma -
James Logan High School
Union City, CASkills
- Billing & Financial Management: Invoicing, payment tracking, accounts reconciliation, third-party billing portal administration
- Work Order Processing: Closing work orders via Salesforce, ensuring financial accuracy and completion
- Operational Coordination: Dispatch scheduling, service tracking, and workflow optimization
- Customer Service & Relationship Management: Resolving inquiries, maintaining strong client connections, and dispute resolution
- Process Improvement & Leadership: Team training, workflow enhancements, compliance adherence
- Software Proficiency: Microsoft Word, Excel, PowerPoint, Outlook, Sage 50 Peachtree, Enterprise Business Suite (eBS), Salesforce, SharePoint
- Invoice processing
- Strategic Decision-making
- Reporting skills
- Team development
Timeline
Billing Supervisor
GNCO, Inc. (Cromer Inc.)
09.2021 - Current
Service Administrator & Dispatcher
Cromer Inc. (Lift Truck Services Inc.)
09.2018 - 09.2021
Administrative Assistant
Lift Truck Services Inc.
11.2012 - 09.2018
Virtual Customer Loyalty & Retention Specialist
Comcast Corporation
04.2011 - 10.2012
Credit & Collection Tier II Specialist
Comcast Corporation
03.2009 - 04.2011
High School Diploma -
James Logan High School
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