Summary
Overview
Work History
Education
Skills
References
Timeline
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Staci A. Colacicco

Tracy,CA

Summary

Dynamic Billing Supervisor at GNCO, Inc. with expertise in financial management and team leadership. Proven track record in enhancing billing operations and resolving discrepancies, fostering strong client relationships. Skilled in Salesforce and financial reporting, driving efficiency and compliance in high-performance environments. Committed to process improvement and operational excellence.

Overview

14
14
years of professional experience

Work History

Billing Supervisor

GNCO, Inc.
Manteca, CA
09.2021 - Current
  • Lead and train a team of billing specialists, ensuring accuracy and efficiency in financial transactions
  • Manage daily billing operations, including invoice processing, payment tracking, and account reconciliation
  • Administer third-party billing portals, streamlining integration and accurate processing
  • Utilize Salesforce for work order closures, ensuring financial tracking and reporting accuracy
  • Leverage Enterprise Business Suite (eBS) for financial reporting and reconciliation
  • Develop and implement billing procedures to enhance workflow efficiency and compliance
  • Conduct staff training to foster a high-performance work culture
  • Resolve billing discrepancies and customer inquiries, maintaining strong client relationships
  • Generate financial reports, analyze billing metrics, and provide strategic insights for management decisions
  • Developed and implemented billing procedures to ensure accurate invoicing and payment collection
  • Reviewed customer account information for accuracy prior to submitting invoices for payment approval
  • Provided training sessions on new software programs used for generating bills, tracking payments, and reconciling accounts receivables

Service Administrator & Dispatcher

Cromer Inc.
Manteca, CA
09.2018 - 09.2021
  • Company Overview: (Lift Truck Services Inc.)
  • Managed service scheduling and technician dispatch, ensuring timely responses
  • Acted as a liaison between customers, technicians, and management to streamline communication and resolve issues
  • Maintained accurate service logs, work orders, and customer records
  • Processed invoices and payments, monitoring outstanding balances for financial accountability
  • Ordered and tracked equipment and parts essential for service operations
  • Compiled performance reports, analyzing service efficiency and operational effectiveness
  • (Lift Truck Services Inc.)

Administrative Assistant

Lift Truck Services Inc.
Tracy, CA
11.2012 - 09.2021
  • Provided executive support, managing schedules, communications, and operational tasks
  • Oversaw customer invoicing, accounts receivable collections, and payment processing
  • Coordinated service calls and technician dispatch while maintaining detailed financial records
  • Processed payroll, managed vendor payments, and ensured accurate bookkeeping
  • Assisted customers with inquiries, problem resolution, and service quotations
  • Prepared bills of lading for equipment shipments and coordinated logistics

Virtual Customer Loyalty & Retention Specialist

Comcast Corporation
Livermore, CA
04.2011 - 10.2012
  • Provided strategic customer support, identifying retention opportunities and resolving account concerns
  • Processed payments, established autopay arrangements, and managed past-due accounts
  • Scheduled technician appointments and troubleshooting efforts
  • Promoted product enhancements through upselling, driving increased customer loyalty

Education

High School Diploma -

James Logan High School
Union City, CA

Skills

  • Billing & Financial Management
  • Invoice processing
  • Billing operations
  • Financial reporting
  • Customer relationship management
  • Team leadership
  • Staff training
  • Discrepancy resolution
  • Payment tracking
  • Invoicing
  • Payment Tracking
  • Accounts Reconciliation
  • Third-party Billing Portal Administration
  • Work Order Processing
  • Closing Work Orders via Salesforce
  • Ensuring Financial Accuracy
  • Operational Coordination
  • Dispatch Scheduling
  • Service Tracking
  • Workflow Optimization
  • Customer Service & Relationship Management
  • Resolving Inquiries
  • Maintaining Strong Client Connections
  • Dispute Resolution
  • Process Improvement & Leadership
  • Team Training
  • Workflow Enhancements
  • Compliance Adherence
  • Software Proficiency
  • Microsoft Word
  • Excel
  • PowerPoint
  • Outlook
  • Sage 50 Peachtree
  • Enterprise Business Suite (eBS)
  • Salesforce
  • SharePoint

References

References available upon request.

Timeline

Billing Supervisor

GNCO, Inc.
09.2021 - Current

Service Administrator & Dispatcher

Cromer Inc.
09.2018 - 09.2021

Administrative Assistant

Lift Truck Services Inc.
11.2012 - 09.2021

Virtual Customer Loyalty & Retention Specialist

Comcast Corporation
04.2011 - 10.2012

High School Diploma -

James Logan High School

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