Staci Bohanan
Tulsa
Summary
Dedicated Patient Service Representative with expertise in appointment scheduling and insurance verification, ensuring efficient patient check-in processes and adherence to confidentiality standards.
Overview
23
23
years of professional experience
Work History
Patient Service Representative
Utica Park Clinic
Tulsa
01.2003 - Current
- Assisted patients with scheduling appointments and managing inquiries.
- Coordinated patient check-in and check-out processes efficiently.
- Handled insurance verification and patient eligibility checks accurately.
- Communicated effectively with medical staff regarding patient needs and concerns.
- Utilized electronic health record systems for data entry and management tasks.
- Managed incoming calls, directing patients to appropriate departments promptly.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Greeted patients upon arrival and directed them to the appropriate area.
- Ensured all necessary paperwork was completed prior to patient visits.
- Maintained a clean and organized reception area.
- Performed administrative duties such as filing, faxing, photocopying.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Obtained proper authorization and identification to release confidential medical records.
- Assisted with the completion of medical forms and records.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Ran credit card batches and balanced deposits on daily basis.
- Sorted and distributed incoming mail daily.
- Verified demographics and insurance information to register patients in computer system.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Contributed to team meetings, sharing insights and strategies for improving patient access services.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Education
Medical Secretary - Medical Secretary
Career Point
Tulsa, OK02-2003
High School Diploma -
East Central High School
Tulsa, OK06-1986
Skills
- Appointment scheduling
- Insurance verification
- Electronic health records
- Patient coordination
- Confidentiality adherence
- Customer service
Timeline
Patient Service Representative
Utica Park Clinic
01.2003 - Current
Medical Secretary - Medical Secretary
Career Point
High School Diploma -
East Central High School