Staci Brawner
Marion,AR
Summary
Accomplished Manager and Warranty Administrator with a proven track record, optimizing operational efficiency. Skilled in decision-making and team leadership, demonstrated through rigorous quality control and effective policy implementation. Achieved significant improvements in service delivery, ensuring high levels of accuracy and minimal documentation rejections.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Manager
Brawner Food Services LLC
10.2023 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Warranty Administrator
Holly Chevrolet
07.2019 - 08.2023
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
- Managed warranty parts inventory, ensuring prompt return to vendors for reimbursement purposes.
Warranty Administrator
Eugene Vaughn Ford
10.2016 - 07.2019
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Maintained thorough records of all warranty claims, ensuring accurate documentation and timely submissions.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Collaborated with service technicians to accurately diagnose vehicle issues and determine warrantable repairs.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Processed claim paperwork and followed up on missing information to complete processing.
- Maintained detailed service and customer records.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
Education
High School Diploma - General Studies
Morrisville High School
Morrisville05.2005
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Documentation and reporting
- Policy implementation
Accomplishments
2018 Employee Excellence Level 3 Achiever as a Warranty Administrator for Eugene Vaughn Ford
Timeline
Manager
Brawner Food Services LLC
10.2023 - 11.2024
Warranty Administrator
Holly Chevrolet
07.2019 - 08.2023
Warranty Administrator
Eugene Vaughn Ford
10.2016 - 07.2019
High School Diploma - General Studies
Morrisville High School
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